Job Description

Description:
OPERATIONS MANAGER
6707 84thst SE
Calgary, AB
We are looking for an Operations Manager to join our Team!
Do you seek a company that values collaboration, growth, and customer satisfaction? We're seeking a motivated leader to oversee our Service and Parts departments, supporting a high-performance team and ensuring the best experience for our customers. If you thrive in a dynamic environment and enjoy making an impact, we'd love to hear from you.
Key Responsibilities

• Oversee daily operations of Service and Parts departments, ensuring collaboration across teams and customer needs are met.
• Provide expert guidance on technical repairs, customer service, invoicing, pricing, product displays, and vendor policies.
• Manage department assets, budgets, and maintenance.
• Achieve or exceed monthly Parts & Service sales targets; track performance and implement corrective actions as needed.
• Control inventory levels and ensure core returns maximize credits and eligibility.
• Monitor and manage expenses (freight, supplies, warranty write-offs, technician hours) within budget.
• Maintain inventory accuracy with less than 2% variance.
• Build strong relationships across departments, suppliers, and with customers.
• Hire, coach, and develop staff following company leadership principles.
• Ensure high performance through training, feedback, performance measurement, recognition, and retention.
• Drive sales through phone calls and in-person customer visits (approx. 5% of duties).
• Support operations as needed, including closing repair orders, assisting at the counter, supervising technicians, and creating quotes.

Qualifications

• 5+ years in the medium/heavy duty truck industry in a Service Manager role to ensure knowledge of the fundamentals in Service Department sales, financial results, administration, customer service and shop management.
• Equivalent experience as a Service Manager from a related industry (i.e. agriculture, transportation, auto, mining) with knowledge of the fundamentals of a retail Service Department will also be considered
• 3+ years with heavy-duty truck and trailer Parts Counter or Parts Sales.
• Knowledge or experience of how to run a profitable service shop with at least 10-15 employees
• Knowledge of fleet and/or dealer maintenance procedures and systems
• Knowledge of repair time length and how to manage repair orders
• International truck warranty experience an asset
• Prior parts sourcing or purchasing of products is an asset
• Business education or training an asset
• Ability to establish and maintain long-term customer relationships
• Effective communication skills with varying levels of people
• Possess strong listening, problem solving, and decision making skills
• Leadership skills including motivating, coaching, and training
• Organized, sets priorities, meets deadlines
• Shows attention to detail
• Excellent fact-finding and analytical skills
• Basic computer experience with MS Word, email, internet use, and keyboarding
• Exposure to a centralized billing system; Karmak knowledge preferred
• Able to lift 50 pounds without assistance
• Mechanical aptitude demonstrated through informal automotive/truck mechanical experience an asset

Other:

• Core hours: Monday to Friday, 7:00 AM to 4:00 PM
• Valid Driver's License required
• Own transportation required as no bus service available

Why choose Maxim?

• A competitive salary
• Incentive program for the Parts and Service departments
• Group benefits including health (drug card), dental & vision
• RRSP plan with company match
• Educational assistance plan
• Employee referral $$ bonuses
• Opportunities for advancement
• Strong team environment
• Support of a national company

More about us:
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full-service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with 500 employees.
Why not be a part of the Maxim team? Apply today!

Skills Required