Job Description

Primary Job Posting Location:
Mount Pearl, Newfoundland And Labrador Canada
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
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Job Summary
This position works in the Package Center Servicing Customers and coordinate the center's administrative activities. The role may be responsible for the training and development of the center administrative employees, where the employees are assigned, and will direct their work.
Job Type: Part-Time / Permanent
Workdays: Monday to Friday (must be able to work ALL 5 days of the week)
Shift Hours: 3.00 PM to 8.00 PM (must be able to work a minimum of 25 hrs. per week)
Shift Duration: 5 hours a day (must be flexible with the Start and Finish time)
Work Location: 134 CLYDE AVENUE MOUNT PEARL, NL A1N 4S3
Key Responsibilities and Duties
Monitors the Package Center Information System (PCIS).
Administers service recovery and guaranteed service refunds.
Maintains issues tracker for designated clients and tracks customer service metrics.
Responds to customer requests and resolves customer concerns.
Provides dispatch for non-management employees for On-Demand Services, Service Recovery, Rapid Recovery, etc.
Performs account maintenance on pick-up accounts, consignee billing, etc.
Audits various internal systems and reports.
Performs light maintenance on hardware and software systems.
Performs DIAD maintenance, updates, and control.
Requirements
Intermediate computer skills: Microsoft Office and Adobe Suites
Data entry experience - Preferred
Previous administrative experience - Preferred
Bachelor's degree or international equivalent - Preferred
Typing speed of 40+ words per minute with 90% accuracy
Expenses/Working Conditions
Adhere to the company's Appearance Guidelines.
Additional Information
This position is grade 10A.
The deadline to apply for this position is June 21, 2025 (11:59 PM EST).
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.