Job Description

The primary responsibilities of the Operations Leader,Specimen Management include:

Oversees the day to day operation within Specimen Management; Schedules staff and related functions, ensuring staffing is maintained at efficient, safe and optimal levels, daily, vacation, during leave of absence and sick time coverage; Addresses operational issues as they arise; facilitates problem solving and/or dispute resolution; Prioritizes workload according to acuity and urgency; Provides technical expertise and imparts knowledge to staff; Troubleshoots equipment problems; liaises with manufacturers for equipment failures, service, upgrades, etc.; Liaises with various vendors for locating the most cost effective replacement parts; Monitors supplies, ensuring required items are ordered in a timely manner. Maintains responsibility for the timely review and accurate entry of staff payroll; Provides input into revenue generating initiatives; Monitors quality assurance and safety practice; Develops and implement strategies to improve work flow processes for better efficiencies in terms of service delivery, turnaround time, work load, productivity, etc.; Coordinating with patient care areas with the introduction of new tests or changes in practice Fostering an environment where standards are continually examined against best practices of peers Overseeing the Quality Management System (QMS) for assigned lab area and ensuring its implementation and compliance in accordance to Institute for Quality Management in Healthcare Accreditation (IQMH) standards Drafting, revising/ updating and maintaining, policies, processes and procedures as per Quality Management System; Developing indicators for monitoring performance and compliance with standards; reviewing and submitting quality scorecard indicators to Quality Management Committee; Ensuring incident reports are submitted by staff, as required, in a timely manner and assist in timely investigation, implementation of corrective/ preventive action and monitoring trends and risk management Implementing quality improvement processes Participating in quality improvement projects and on the Quality Committee of the Department of Laboratory Medicine Ensuring corrective actions are implemented for non-conformances identified during internal audits. Ensuring a safe working environment is maintained and employees are compliant with various occupational health and safety requirements, e.g., WHMIS, Infection Control, Mask Fit testing, etc. Participates in the development of and contributes to the implementation of the Laboratory Medicine Department vision and strategic direction; Organizes and facilitates staff meetings, huddles and quality meetings; prepares agenda and chairs meeting as needed Contributes to the budget and capital process; Leads continuous professional development of employees through training, coaching, counseling, competency assessments, annual performance management reviews, and maintain appropriate documentation as required; Orientates new staff to the department, ensuring staff are familiar with departmental policies, work schedules, code of conduct, standards of practice, etc.; Assists with recruiting qualified staff, including reviewing resumes, participating in interviews and recommending candidates of choice Identifies and organizes internal and external learning needs for staff;

Knowledge and Qualifications:

Completion of a recognized Certified Medical Laboratory Technologist or Technician Program required; Current registration with C.M.L.T.O required for Technologist and OSMT for Technician Six or more years of relevant laboratory experience required, or have successfully completed relevant courses, that together with experience, is equivalent to six or more years of relevant laboratory experience. Three year clinical laboratory supervisory experience preferred Experience with quality management system, teaching and research required; Demonstrate understanding of Specimen Management and Phlebotomy area required; Knowledge in the creation and use of spreadsheets, database, word and excel documents required; Knowledge of legislation and regulatory standards which may affect operations required; Excellent interpersonal, written and verbal communication skills with and ability to inspire team work required; Excellent organizational and time management skills required; Excellent leadership and multitasking skills Excellent problem solving and decision making skills required; Ability to prioritize and delegate operational workload required; Ability to work independently and make informed decisions required; Ability to handle stress and conflict management in a professional and effective manner

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.