Job Description

We are hiring an

Operations & Guest Experience Manager

to take hands-on leadership of daily operations.

This is

not

a desk job.
This is

not

a spreadsheet-only management role.

If guests ask for the Manager --

you are the Manager

.

---------------------------------------------------------------------------------------

What This Role Is Really About

This role is for someone who leads

by presence

, not by email.

You will:

Walk the site Anticipate problems before they become emergencies Step into busy lineups Calm staff and guests under pressure Make real-time decisions without needing constant approval
Successful candidates enjoy being

in the middle of the action

, not watching it from an office.

Key Responsibilities

Operations & Oversight

Oversee daily opening and closing of the Adventure Farm Coordinate multiple areas including admissions, concessions, washrooms, grounds, and guest flow Ensure winter operations are handled properly (freeze protection, shutdowns, cleanliness) Maintain strong situational awareness across the entire site

People Leadership

Hire, onboard, schedule, and supervise seasonal staff Set a professional, no-drama tone Be visibly present during busy periods

Guest Experience

Act as the on-site Manager for guest concerns and escalations Resolve issues confidently and professionally Ensure guests feel looked after, even on the busiest days

Concessions & Inventory

Final responsibility for concessions ordering and inventory levels Prevent stockouts during peak demand Support and train concessions staff Jump in during rushes when extra staff is needed

Cash & Admin

Oversee daily cash handling and till close procedures Review Square sales and flag discrepancies Prepare payroll information in coordination with our bookkeeper Ensure schedules and staff hours are accurate

Systems & Organization

Use and improve checklists and SOPs Bring order to a fast-moving environment Identify small operational fixes that prevent big problems

What We're Looking For

This role is best suited to someone who:

Has

real management experience

in operations, hospitality, events, attractions, or similar environments Is calm under pressure and decisive when things get busy Leads without drama, ego, or micromanagement Has strong interpersonal skills and earns respect naturally Thinks ahead instead of reacting late Is comfortable being accountable for outcomes Is highly trustworthy and detail-oriented
This role is

not

suitable for:

Entry-level supervisors Desk-first or spreadsheet-only managers People who avoid conflict Anyone who needs constant direction

Compensation

Compensation will reflect experience and responsibility.
This is a

senior, hands-on leadership role

.

How to Apply

Apply through Indeed and include a short note outlining:

Your relevant leadership experience Why a hands-on operations role suits you An example of how you handled a high-pressure situation
Shortlisted candidates will be contacted for next steps.

Job Type: Seasonal
Contract length: 3 months

Pay: $30.00-$36.00 per hour

Expected hours: 30 - 50 per week

Application question(s):

This is a hands-on, on-site management role that requires leading staff, handling guest issues, overseeing cash, and making real-time decisions during busy operating days.
Do you have at least 2 years of experience managing people in a fast-paced, customer-facing operation (e.g. restaurant, event, attraction, retail, or similar)?

Work Location: In person