Job Description

Job Title:

Operations & Customer Support Associate

Location:

Mississauga, ON (2800 Skymark Ave, Mississauga, ON L4W 5A6)

Company:

Shawarma Royale Inc.

About Shawarma Royale

Shawarma Royale is one of Ontario's fastest-growing restaurant brands, known for authentic Middle Eastern flavors and a strong commitment to quality and consistency. With multiple franchise locations across the province, our head office team supports day-to-day operations, franchise systems, and customer experience.

We're looking for a motivated and detail-oriented Operations & Customer Support Associate who's eager to learn, grow, and take ownership of key operational tasks.

What You'll Do

Operational Support

Create and edit menu items on Clover POS for all stores, ensuring accuracy across systems. Set up promotions, manage pricing, and update offers on POS and delivery platforms (Uber Eats, Door Dash, Skip The Dishes, etc.). Assist with onboarding new stores. Track daily sales, prepare performance summaries, and organize reports using Excel. Maintain organized communication and documentation through Outlook.

Customer Support

Monitor Google Reviews and email feedback; send follow-ups to franchise owners for resolution. Handle customer inquiries via email or phone, ensuring every guest feels heard and supported. Record issues and follow up with stores to make sure solutions are implemented. Communicate with store managers for any catering related inquiries.

What We're Looking For

Strong computer skills -- comfortable using Excel, email, and online platforms. Tech-savvy and quick to learn new systems. Clear, professional written and verbal communication. Excellent attention to detail and organizational skills. Positive attitude, reliability, and a willingness to take initiative. Ideal for a recent graduate or someone starting their career in operations or marketing.

Why You'll Love Working With Us

Great opportunity to learn restaurant operations and franchise management. Fast-paced, hands-on environment with real responsibility. Supportive team culture with growth potential. Exposure to multiple sides of the business -- operations, marketing, customer service, and technology.
Job Type: Part-time

Pay: From $17.60 per hour

Expected hours: 20 - 22 per week

Work Location: In person