Job Description

Job Summary

TripToGo is seeking a dedicated and enthusiastic

Customer Support Associate

to join our growing team. As the first point of contact, you will be crucial in ensuring our customers receive the support and solutions they need while promoting a positive brand experience.

If you thrive in a fast-paced environment, enjoy helping people, and communicate with empathy and clarity, we encourage you to apply!

Key Responsibilities

Deliver exceptional customer service across various channels, including phone, email, and live chat. Respond to inquiries and resolve complaints promptly to ensure customer satisfaction. Maintain professionalism and excellent phone etiquette in all interactions. Identify customer needs and recommend relevant products or services. Accurately log all customer interactions using our CRM (e.g., Zoho) and internal systems. Analyze customer feedback to help improve our service processes. Collaborate with teammates to meet support targets and share best practices. Be available to work evening shifts (1 PM to 9 PM) and on weekends.

Qualifications

1+ year of experience in customer service or sales (travel, tourism, or hospitality experience is a plus). Excellent communication skills in both written and verbal English. Strong phone presence with a friendly, empathetic, and professional tone. A problem-solving mindset with the ability to think quickly and resolve issues. Accuracy in data entry and familiarity with CRM tools. A positive attitude, team spirit, and a commitment to delivering top-tier service. Must be able to work evening and weekend shifts as scheduled.

Why Join Us?

At TripToGo, we value our people. You will be part of a collaborative, respectful, and high-energy team focused on making customer experiences smooth and memorable. We offer growth opportunities, hands-on training, and a workplace that values your contributions.

Job Type: Full-time

Pay: $40,000.00-$60,000.10 per year

Benefits:

Casual dress Extended health care On-site gym On-site parking
Application question(s):

Available for evening shifts (ending before 9 PM) and weekend work (Saturday and Sunday)
Experience:

Hospitality: 1 year (preferred)
Work Location: In person