Job Description

We're looking for an Operations Coordinator for the corporate headquarters of Quick Service Restaurants based in West End Edmonton. This is a fully onsite, office-based role (Monday-Friday, 9:00 a.m. - 5:30 p.m.) and cannot be performed remotely.
Our client is rapidly growing their Quick Service Restaurant portfolio with multiple restaurant locations across Canada. Known for promoting from within and developing future leaders, the company is expanding and seeking an Operations Coordinator who will support restaurants in the day-to-day operations, brand standards, and local store marketing from the head office. If you enjoy solving problems, thrive in a fast-paced corporate environment, and are motivated by seeing your impact across multiple locations, this is an opportunity to grow your career in franchise operations.
Operations Coordinator (Restaurant Support) responsibilities:

• Coordinate operational activities from the head office and provide guidance to restaurant managers on company standards (including product quality and procedures such as "cooking standards".
• Share new programs, policies, and initiatives from head office with restaurant locations and support successful implementation
• Review operational audits and monitor restaurant compliance, identifying opportunities and recommending improvements
• Run reports and track performance KPIs to support decision-making and restaurant development
• Assist with scheduling best practices and restaurant operational planning
• Support local store marketing initiatives (approx. 20% of the role), including preparing PowerPoint presentations and campaign materials
• Collaborate closely with both the Operations and Marketing leads on project-based deliverables
• Multi-task across competing priorities, often working in a fast-paced environment with shifting timelines

The successful candidate has:

• 2+ years of experience in operations, franchise support, hospitality/restaurant management, or retail leadership
• Strong communication skills and confidence interacting with franchise managers and corporate stakeholders
• Business or related post-secondary education preferred
• Experience with Microsoft Office, PowerPoint and strong comfort with reporting, learning systems, and working with data
• Ability to manage multiple projects, stay organized, and work independently without micromanagement
• Proactive mindset with strong critical-thinking skills; able to anticipate challenges and prevent issues
• Fluent in English (written and verbal)

Compensation and benefits:

• Salary range: $55,000 - $62,000 depending on experience
• Health benefits

Candidates must be eligible to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.
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Skills Required