Job Description

About Us:

Adora Bright Pediatric Therapy Services is a multidisciplinary clinic located in Richmond Hill, offering Applied Behaviour Analysis (ABA), Speech-Language Pathology (SLP), and Occupational Therapy (OT) to children and families. We provide individualized, compassionate, and evidence-based support to help children of all abilities reach their fullest potential. Our collaborative approach ensures families feel supported throughout their journey.

Position Summary:

We are looking for a proactive, detail-oriented, and organized

Operations Coordinator

with a strong understanding or prior experience in ABA, SLP, and/or OT environments. This role is essential in ensuring our clinic runs smoothly--from managing front-end interactions and internal operations to supporting clinical staff and maintaining organizational compliance.

Key Responsibilities:

Client & Family Support

Act as the first point of contact for families: answering calls, emails, and in-person inquiries. Explain the basics of ABA/SLP/OT services to prospective families and guide them through the intake process. Send and follow up on consultation forms, intake paperwork, and service agreements. Ensure confidentiality and sensitivity in all interactions with clients and caregivers.

Clinic Operations & Administration

Coordinate therapy schedules (ABA, SLP, OT) and ensure session coverage and room availability. Track client cancellations, make-up sessions, and transition periods with clear communication to families. Maintain up-to-date digital and hard copy files for clients and staff, including consent forms, reports, certifications, and notes. Monitor documentation timelines (e.g., assessment due dates, progress reports) and follow up with clinicians as needed.

Staff & Team Coordination

Onboard new hires: collect onboarding forms, certifications, and ensure compliance with supervision requirements. Support scheduling of staff meetings, supervision blocks, and training sessions. Act as a liaison between administrative and clinical teams to ensure smooth clinic operations.

Billing & Financial Coordination

Track client payments, apply billing codes, and liaise with the finance team to ensure invoices are sent and payments received on time. Support private pay, grant-based, or funding-model inquiries as needed.

Clinic Infrastructure & Compliance

Maintain clinic inventory and order therapy and office supplies as needed. Ensure clinic cleanliness, accessibility, and compliance with safety standards. Prepare documents and ensure compliance with CPBAO and CASLPO guidelines regarding privacy, documentation, and informed consent. Assist in coordinating clinic-wide events, training, or family information nights.

Qualifications:

Minimum 2 years of experience in a clinic, therapy, or child-development setting (preferably ABA, SLP, or OT). Education in Healthcare Administration, Psychology, Behavioural Science, Early Childhood, or related fields preferred. Strong written and verbal communication skills and ability to manage multiple priorities. Proficiency in digital platforms (e.g., PracticeQ, Microsoft Office Suite, Google Drive). Friendly, approachable demeanor with a strong ability to build rapport with families and team members. Understanding of privacy legislation, consent procedures, and documentation protocols in clinical settings.

Why Join Adora Bright?

Be part of a passionate, collaborative team Opportunities for professional development in a growing clinic A role that makes a meaningful difference in children's lives Health and dental benefits Flexible hours and on-site parking

To Apply:

Please apply directly through this posting and ensure your resume is attached. In your application, include a brief cover letter outlining your experience with ABA, SLP, or OT services and why you believe you'd be a great fit for this role.

We thank all applicants for their interest in joining the Adora Bright team. Only candidates with relevant experience will be contacted for an interview. We look forward to hearing from you!

Job Type: Full-time

Benefits:

Casual dress Dental care Extended health care Flexible schedule On-site parking Vision care
Application question(s):

Do you have any prior experience working in an ABA, SLP, or OT therapy clinic? If yes, please describe your role, the setting you worked in, and the types of clients or responsibilities you were involved with.
Work Location: In person