Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.



As an Operations Controller - Calgary Transit Access (CTA), you are responsible for the oversight and management of all CTA service, to ensure safe, efficient, reliable, and on-time operations for Calgarians with disabilities. This position manages day-to-day operations and are required to respond to and manage occurrences, delays, service interruptions, and emergencies in a safe and timely manner. Primary duties include:Respond to operator questions and concerns in a timely manner, responding to operator via two-way radio, phone, or MDT. Communicate with Passenger Agents on Teams or in person to manage customer concerns and other service issues. Review and schedule same-day trip requests within the daily budget. Reschedule trips in response to errors made on the day of service. Respond to and manage incidents including notifying emergency services, requesting Field Supervisors, coordinating replacement service, notifying internal and internal parties. Notify caregivers of incidents and inform customers who may be affected by the resulting delays. Document incidents, service interruptions, booking errors, and Operator concerns.

Qualifications

A completed High School diploma or equivalency (i.e., GED) with job related courses in Business Administration, Human Resources, Management, Information Technology, or a related field. At least 5 years of related experience including 3 years in a computerized work environment with data entry, operation and service planning, and scheduling software. Intermediate Microsoft Office skills (Word, Excel and Outlook). Knowledge of Calgary's transportation options. A valid Class 5 Driver's Licence (or provincial equivalent), with no more than 6 demerits and no current suspensions or charges pending OR; a valid Graduated Driver's License (GDL) with no more than 4 demerits and no current suspensions or charges pending. Ability to obtain a City of Calgary operator's permit. Experience with Giro HOD is considered an asset. Experience serving people with disabilities is considered an asset. High level of customer service, strong communication and problem-solving skills. Ability to work well in a team environment and manage multiple tasks while maintaining your composure.

Pre-employment Requirements

A security clearance will be conducted. Successful applicants must provide proof of qualifications.

Pre-employment Drug Test:

An offer of employment for this position will be conditional on an applicant passing a pre-employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre-employment drug test may prevent an applicant from being hired into any safety sensitive position for a period of up to twelve months.


Union: ATU Local 583
Business Unit: Calgary Transit

Position Type: 1 On-Call Position
Location: 1417C 33 Street SW

Compensation: $43.90 - 58.68 per hour (2026 Rates)
Days of Work: This position works various
shifts in a 24/7 environment and must be
available to work: day, afternoon, evening,
overnight and weekend shifts including
statutory holidays.

Hours of work: On call hours will vary based
on operational requirements.

Audience: Internal/External
Apply By: December 22, 2025

Job ID #: 313040