Job Description

Paladin Security is Hiring an Operations Centre Supervisor!:

Operations Centre Supervisor -- Regina, SK:

Company:

Paladin Security

Location:

On?site -- Regina, Saskatchewan, Canada

Employment Type:

Full?Time

Compensation:

$19.00-$22.00/hour (CAD)

About the Role:

The Operations Centre Supervisor ensures the smooth day?to?day functioning of Paladin Security's 24/7 Operations Centre. You'll oversee Operators responsible for dispatching officers, managing client?specific programs, and responding to alarms. You'll verify procedures are followed accurately, support training and performance, and serve as a liaison between Paladin Management, clients, and external stakeholders.

What You'll Do (Key Responsibilities):

Supervise Operations Centre staff; act as the go?to resource for dispatch and alarm response procedures. Ensure Operators follow Paladin and client?specific workflows and protocols. Monitor call handling and dispatch performance for timely, accurate responses. Review/verify alarm notifications and dispatch logs for completeness and accuracy. Provide coaching, training, and onboarding support for new Operators. Conduct performance reviews; address professionalism, accuracy, and customer service. Maintain shift schedules; ensure adequate 24/7 coverage. Escalate emergency and non?emergency calls appropriately to site officers, management, or on?call technicians. Communicate effectively with clients, stakeholders, and emergency services. Compile monthly statistics and incident summaries as requested. Perform virtual patrols and desk duties as required. Provide after?hours on?call support for Operations Centre activities and emergency response.

Schedule:

24/7 operations; must be available for rotating shifts (days/evenings/nights/weekends/holidays) and after?hours on?call as assigned.

Requirements:

Skills & Qualifications:

Experience in a security/dispatch/operations centre environment (supervisory experience preferred). Post?secondary education in law enforcement, security, or related field (asset). Strong verbal/written communication; professional phone etiquette. Proficient with MS Office (Outlook, Word, Excel); quick to learn new software. Typing 50 WPM with high accuracy. VMS/CCTV experience (asset). Demonstrated professionalism, reliability, and decision?making under pressure. First Aid certification (asset). Clear letter of conduct required.

Must?Have Criteria:

Ability to obtain a Saskatchewan Security License. 2+ years experience as a Security Guard. 1+ year experience as a Security Supervisor. Experience with VMS software and managing CCTV usage. This is a full?time, permanent position; able to commit to at least 1 year in the role.

Nice to Have:

Teaching/training experience. Access to a vehicle.

Benefits:

Paid Time Off Health Care * Dental