Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Operations Analyst Mainframe Services



What is the opportunity?

The mainframe runs the most critical applications in most fortune 500 companies. This role is ideal for someone to get exposed to and gain experience in the mainframe environment.

A team of Operations Analysts make up the service desk that supports our Global Technology Infrastructure Mainframe clients 24 hours a day 365 days a year. This includes monitoring events, performing incident management and executing service requests for RBC's production and development mainframe systems/devices currently in our global data centres in Toronto and Guelph. Analysts use problem management skills to assess issues, troubleshoot them and escalate to various team for further investigation. Currently they provide support for approximately 50 LPARS (Logical Partitions).

What will you do?

Provide the highest possible level of service to clients in GTI, Insurance, U.S. subsidiary and Capital Markets Development, Production & Disaster Recovery environments

Provide technical support on technologies pertaining to the Centre's operations - i.e. zSeries, JCL, VM, Network Technologies, Storage and Media Solutions (Tape Libraries)

Maintain a sound operational knowledge of the tools required to support the systems, subsystems and support products in our area. Such as ServiceNow, Omegamon, TEPS

Work with service providers and people from various departments at a very technical level

Establish new and innovative processes that provide maximum availability and service to our clients on a 7/24/365 basis; monitor and maintain various mailboxes

Ensure problems are quickly identified, resolved and documented to avoid a reoccurrence

Identify opportunities where automation can assist

Monitor mainframe systems and infrastructure applications on various monitoring tools

Escalate problems efficiently to other technical support personnel and service providers

What do you need to succeed?

Must have:

Strong technical support and analytical skills

Strong written and communication skills

Interest in learning new technologies

Excellent team player

Nice to have:

Hands on experience working with technologies pertaining to the Centre's operations - i.e. zSeries, JCL, VM Ware, Network Technologies, Storage and Media Solutions (Tape Libraries)

Sound operational knowledge of tools required to monitor and support all systems, subsystems and support products in our area. Experience in one or any of the following: ServiceNow, Omegamon, TEPS, VM Consoles, MVS Consoles

Vendor management experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Opportunities to building close relationships with clients

Access to a variety of job opportunities across business and geographies

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-09-13-07:00

Application Deadline: 2022-11-04-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.