Job Description

Overview

We are seeking a dedicated and detail-oriented Operations Agent to join our dynamic team. The ideal candidate will play a crucial role in ensuring smooth operations and delivering exceptional customer service. As an Operations Agent, you will be responsible for managing customer inquiries, processing transactions, and providing support to enhance the overall customer experience. This position requires strong communication skills, attention to detail, and the ability to analyze data effectively.

Duties

Provide outstanding customer service by addressing inquiries and resolving issues promptly. Engage in sales activities, including upselling products and services to enhance customer satisfaction. Perform data entry tasks accurately to maintain up-to-date records. Analyze customer feedback and operational data to identify areas for improvement. Communicate effectively with customers via phone, ensuring professional phone etiquette at all times. Collaborate with team members to achieve operational goals and improve processes. Assist in training new staff on customer service protocols and operational procedures. Maintain a positive attitude while managing multiple tasks in a fast-paced environment.

Requirements

Proven experience in customer service or sales roles is preferred. Strong communication skills in English; bilingual or multilingual abilities are a plus. Proficient in data entry with a keen eye for detail. Ability to analyze information and make informed decisions based on data insights. Experience with upselling techniques is advantageous. Excellent phone etiquette and interpersonal skills are essential for effective communication with customers. A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Join us as an Operations Agent and contribute to our mission of providing exceptional service while growing your career in a supportive environment.

Job Types: Full-time, Permanent

Pay: $17.20-$24.97 per hour

Benefits:

On-site parking
Application question(s):

Why do you think you can do this job ?
Education:

Secondary School (required)
Language:

English (required)
Work Location: In person