Job Description

Operational Service Representative

Location: Neepawa

Why join our team?

HyLife is a global leader in food processing with a vision to be the best premium pork company in the world. Our mission is to take care of our employees, our customers, our animals, our communities, and our company.

We are looking for passionate individuals who share our values and are eager to contribute to our success. As

Operational Service Representative

, you will play a key role in driving our mission forward while building a rewarding career.

What we can offer you:

Competitive Wage

Vacation entitlement in the first year

Comprehensive benefits package - dental, vision, extended health, and more

Secure, stable, and permanent full-time employment

Employee Referral program - Minimum of $500!

Free Parking

Company events

And more!!!!

Your days will include:

Building and maintaining strong relationships with internal teams and external customers Acting as a liaison between Sales and Operations to support issue resolution Collaborating with Production teams on the floor to support corrective action implementation Participating in or leading meetings related to customer complaints and feedback Supporting special projects tied to customer requirements and service improvements Ensuring timely completion and documentation of service failure reports Assisting Customer Service Representatives during customer visits as required Supporting additional tasks and initiatives as assigned

To succeed in this role, you must possess:

Diploma in Business, Office Administration, or a related field 5 years of experience in customer service (complaints handling experience is an asset) Strong understanding of customer service principles and customer satisfaction metrics Above-average software and computer skills Excellent verbal and written communication abilities Strong attention to detail and time management skills A collaborative mindset with a proactive, solution-oriented approach Willingness to lead discussions, share insights, and provide direction when needed

Quick Facts:

Culturally diverse - employ people from all over the world Fully integrated facility -Feed Mills, Barns, Transportation, and Production Plant 2500+ employees worldwide We Care about our employees, communities, customers, animals, and the environment
HyLife has an accommodation process for employees with disabilities. If you require a specific accommodation during your employment because of a disability, please contact Jobs@hylife.com. An HR representative will be in touch with you as soon as possible. Reasonable accommodations will be determined on a case-by-case basis and our accommodation policy can be forwarded upon request.

Take the first step towards an exciting career with HyLife - submit your resume today!

We thank all applicants; however, only those selected for further consideration will be contacted.

#IND2

Job Types: Full-time, Permanent

Pay: From $42,000.00 per year

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Ability to commute/relocate:

Neepawa, MB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you legally authorized to work in Canada for any employer? Have you previously worked at HyLife? Have you ever interviewed for any position at HyLife before? Are you comfortable working in or around areas where you may be exposed to live hogs, barns, and agricultural elements such as animal handling, farm environments, or strong odors?
Are you comfortable being in production areas where blood, meat products, and related processes are present?

Our location does not have access to public transportation. Do you have a valid driver's license and a reliable vehicle to commute to work? This is a full-time in-person role. Are you able and willing to work on-site as required?
Education:

Secondary School (required)
Experience:

Customer relationship management: 2 years (preferred) Customer support: 2 years (preferred) Customer service: 5 years (required)
Language:

english (required)
Work Location: In person