Job Description

Position Title:

Membership Services Representative

Reports To:

Membership Services Supervisor

Pay Grid: $

16.50 / hr

Department:

Health Fitness and Aquatics

Our Culture:

YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you'll play an important part in building strong, thriving communities while positively impacting people's lives. Join our team at the Y, a place where everyone belongs -- including you!

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.

We

do the right thing.

We are caring, respectful, honest, and responsible in all that we do.

We

put people first.

We believe in each other - honouring our strengths, diversity, perspectives, and passions.

We keep our promises.

We do what we say we will do.

We lead by example.

We are courageous, speaking with conviction and always willing to listen and collaborate.

What qualifications are we looking for?

At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education/Certifications/Credentials/Professional Registration

Standard First Aid, CPR-Level C Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months Must have a valid driver's license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage

Knowledge & Skills

Proficient computer skills, MS Office suite an asset Strong sales and customer service experience Ability to act professionally in all situations, representing the YMCA according to its core values Able to deal with difficult situations and complaints with confidence Excellent communication, organization, and time management skills

What does this role look like at the YMCA of Southeastern Alberta?

Reporting to the Membership Services Supervisor, the Membership Services Representative, is responsible for providing exceptional customer service to all people or persons that access the YMCA facility while demonstrating all YMCA values

The responsibilities and duties of this role will include but is not limited to:

Customer Service

Be committed to exceptional customer service and member engagement Have positive interactions with members throughout the building; never just walk by a member Identify and create opportunities to enhance each and every person's YMCA experience Knowledgeable of all YMCA programs and services

YMCA Values

Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.

Teamwork

Work effectively within the HFA team, contributing to its overall success by: Promoting the YMCA's annual Y Connect Campaign Promoting and/or attending YMCA events Contributing to a positive and healthy workplace culture Other duties to assist the team, as assigned

Standards that Shine

Achieve all quality standards and targets established under YMCA best practices and the YMCA's Standards that Shine General cleaning as required around the facility Ensuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that Shine Share responsibility for weekly upkeep of desk inventory, and lost and found items while ensuring a well-stocked and clean work area at all times

Interpersonal/Communication Skills

Communicate effectively with coworkers, supervisors, managers, and the senior leadership team Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures Communicate a large quantity of information clearly and concisely in person and over the telephone

Quality of Work

Complete all membership/program related duties with accuracy in our Avocado system Accurately complete all transactions, payments, cash-outs and balancing within our Avocado system, tills, POS systems Maintain and complete membership paperwork, spreadsheets, emails and any other administrative work as needed Candidates must be able to work days, evenings and weekends Attend all staff training and YMCA staff meetings

Compliance with Legislation and YMCA Policies and Procedures

Adherence to the following at all times: YMCA Child Protection and Operational Policies and Procedures Public health and safety regulations Occupational Health and Safety

Work Environment and Physical Demands

Work in loud noisy environment May be going from standing to seating positions, from standing to kneeling positions, from kneeling to standing positions, from seating to standing positions for most of the working day, there will be walking throughout the day Walking up and down stairs May lift or move items up to 50 lbs including children Working on a computer screen, computer keyboard and mouse May be exposed to children or adults who may not be vaccinated May be exposed to verbal/physical abuse from external and internal clients

Please Apply:

With a cover letter, resume, and 3 references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.????

Please send application packages to:???

Shantel Simmons, Membership Manager

YMCA of Southeastern Alberta

525 2nd St SE

shantel.simmons@medicinehatymca.ca

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care On-site gym On-site parking Paid time off Store discount Vision care Wellness program
Work Location: In person