Operational & Service Excellence Masters Student

Halifax, NS, Canada

Job Description

Competition # : 37051

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Student

Union Status: Exclusion - Non Union - NSPG

Closing Date: 10/14/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

As public servants, we work with Nova Scotians to build a stronger province, where benefits are achieved through coordinated action; discipline and fiscal sustainability.

Our government's priorities of safe and connected communities, healthy population, quality education and inclusive economic growth continue to keep us focused. These can only be achieved through a diverse workforce, with innovative ideas and approaches that help us to reduce regulatory burden on business and deliver operational and service excellence.

To do this, we need leaders at all levels of the organization who embrace a challenge and believe in our collective ability to make a difference.

Service Nova Scotia and Internal Services (SNS-IS) helps citizens, businesses and municipalities across Nova Scotia access a variety of government programs and services. We also support the public sector as it delivers the programs and services that Nova Scotians rely upon by providing corporate, information and technology services to government; process financial transactions; audit government operations; collect and share geographic data; manage major purchases; and help public sector bodies administer freedom of information and privacy laws.

We continuously strive to make our programs and services more responsive to the needs and expectations of those we serve. SNS-IS is leading the Government's efforts to improve business operational and service performances.

About Our Opportunity

In this role you will join the Operational and Service Excellence (O&SE) team, within the Corporate Innovation Portfolio. The team leads the O&SE deployment across the Province. The team partners with business areas in identifying their business pain points and resolving the pains by implementing business process improvements initiatives. This is a high performing team and fun to work with in a diverse and inclusive environment. You will work within this pleasant team and independently in a flexibly arrangement both virtually and in-person. If you are looking for a robust work experience, challenging, learning, growing, and fully engaging experience, we want to hear from you! You will be trained, fully supported, and guaranteed satisfaction.

Primary Accountabilities

  • Manage, develop, and find improvements to the O&SE SharePoint site.
  • Assist in the development of O&SE programs and services, roll outs, and evaluations.
  • Assist in creating, managing, and facilitating training offerings and simulations for business areas' stakeholders.
  • Coordinate the implementation of various programs and services.
  • Guide business areas and colleagues through the O&SE programs and services.
  • Collaborate with team members on multiple high-stake projects.
  • Create visual promotional and communication materials.
  • Work with Adobe Creative Suite to stretch your imagination and innovation.
  • Use Microsoft Excel and Power BI to present data in a visually appealing dashboard.
  • Create brief, fun, appealing, and informative "how-to" instructional videos.
Qualifications and Experience

You are a student, currently enrolled in the MBA or a related master's program and returning to school in the fall or next applicable semester. You also possess the following:
  • Experience in administering, promoting, and interpreting programs or services.
  • Demonstrated abilities in planning, organizing, and coordination.
  • Above average verbal, nonverbal, and written communication skills.
  • Experience in building and sustaining interpersonal and business relationships.
  • Excellent visual skills and acumen.
  • Time management and tasks prioritization skills among competing needs.
  • Savvy with Microsoft Office Suite applications.
  • Creativity and innovation are second nature.
  • Swift learner and open in expanding boundaries.
  • Ability to work both independently and in a team environment.
The following will be considered assets:
  • Exposure to business process improvement principles such as Lean Six Sigma.
  • A personality that is curious, takes personal initiatives, and outgoing.
  • Continuous improvement oriented, continuously challenging status quo.
  • Adobe Creative Suite software and Power BI.
Salary Information

HOURLY -

$23.58 - $24.76

Additional Information

This is a student opportunity that is anticipated to end 8 months from the successful candidate's start date.

What We Offer
  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • An engaged workplace where we foster respect and recognition.
  • Forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.
Pay Grade: HOURLY

Salary Range: $23.58 - $24.76 Hourly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Current government employees may access this posting through the link below:

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

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Job Detail

  • Job Id
    JD2060750
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $23.58 - 24.76 per hour
  • Employment Status
    Permanent
  • Job Location
    Halifax, NS, Canada
  • Education
    Not mentioned