Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Group Benefits Member Operations is looking for an Operational Risk & Control Senior Specialist to join our Member Operations team. The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

The Group Benefits organization services customers through the timely and efficient processing of hundreds of thousands of member updates and Health and Dental claims every day. Our clients trust the payment of their group benefits claims to us, and you will be part of a team that delivers outstanding results to those clients and our members.

We\xe2\x80\x99re looking for an Operational Risk & Control Senior Specialist to join our team. As an Operations Controls Specialist, you will be assessing and actioning control reports, building and developing new controls, and ensuring that any gaps are remediated.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

Responsibilities

You are a key Subject Matter Expert (SME) representing control processes and collaborating with our Member Operations team to ensure sufficient controls are in place.

Handle the completion of various controls based on relevant frequency by investigating and remediating operational control gaps and recommending and implementing solutions. Collaborate with leadership and Line 1b Risk partners to ensure alignment of Risk & control processes with the business.

Work as directed by the management team to research and document business issues involving controls procedures and processes.

Using your analytical skills and critical thinking to ask questions and understand our business drivers and needs to support control reviews for business processes.

Assisting with business controls walkthroughs with stakeholders, to ensure appropriate focus on key controls. You will provide Operations Leadership with timely consultation and recommendations on process improvements and control gaps.

Acting as a liaison with key Operations stakeholders and GB IT, to review business processes and gather and review audit evidence documentation.

Identify, document, and evaluate internal control gaps in collaboration with Risk and Compliance partners.

Regularly update the control documentation.

Assume the role of technical expert on PMA feeds and controls responsible for guiding more junior team members.

Ensure update of the relevant procedure/controls\xe2\x80\x99 documentation after process changes.

Provide leaders with the initial analysis of options available to address auditor issues and recommendations.

Maintain, report, and analyze Issue Tracking Logs to identify and address the root causes of loss and incidents.

Participate in and contribute to activities aimed at risk awareness.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

Bachelor\xe2\x80\x99s degree or equivalent experience.

Robust knowledge of MS applications (Excel, Word, PowerPoint, Visio, etc.) is a must.

Proficiency in tools such as SQL will be an advantage.

Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.

Ability to communicate clearly and concisely to effectively deliver key messages

Strong organizational and implementation capabilities, with good time management and reporting skills

Self-motivated, able to work independently with minimum supervision, and in a team environment, decisions in this position are made using judgment based on skills and knowledge already developed.

Demonstrated ability to apply technical industry knowledge to day-to-day issues and can adapt to new technology.

Strong analytical/critical thinking skills. Self-motivated, able to work independently with minimum supervision, and in a team environment, decisions in this position are made using judgment based on skills and knowledge already developed.

Adaptable, flexible, and comfortable working in a fast-paced, dynamic business environment with a positive can-do demeanor.

You are dedicated to continuous improvement, including digitization, innovation, and automation.

Bilingual (English & French) an asset.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Boundless opportunity: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Halifax, Nova Scotia

Salary range is expected to be between $48,075.00 CAD - $80,125.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife