Job Description

JOB DESCRIPTION
Position: Operational agent
Department: Operations
Location: Smiths Falls
Contract type: Seasonal
Line Manager: Base Manager
Le Boat, part of the Travelopia group, is the world's leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada's inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone. With guests from around the globe, including North America, Germany, and France, Le Boat operates in 9 countries with France's Canal du Midi as the most famous and popular cruising ground.
About the role
Our base teams are instrumental in delivering our amazing holidays and are why many of our customers return year on year. Our Operational Agents are crucial in ensuring that our base operation runs smoothly by ensuring our fleet of boats are gleaming and prepped ready for a prompt departure as well as looking after the variety of ancillary products our customers can book. This is an extremely fun and fast paced role that requires a customer centric approach along with strong practical and organisational skills.
What you will be doing

• Exterior cleaning of boats.
• Maintaining and preparing the extras booked by our customers such as bikes, cushions and BBQs.
• On busy departure days supporting the technical team with the preparation of the boats which includes but is not limited to refuelling, rope checks and filling water tanks.
• Supporting in the pre and post season preparation tasks essential for getting our boats ready for customers and winter maintenance.
• Participate in boat reconditioning projects as required.
• Provide assistance to customers as required (e.g. loading and unloading of luggage) to ensure our customers have the best possible holiday.
• Support colleagues in other departments as and when needed to ensure the customer experience remains a priority at all times.

• Passionate about delivering excellent customer service.
• Have a methodical and meticulous approach to work.
• Excellent attention to detail with an ability to manage multiple priorities.
• Highly organised and responsive to competing demands.
• Able to communicate information to colleagues, head office and customers in a clear and timely manner.
• Work effectively both within a team and have the initiative to work independently.
• Mechanical or technician experience (desirable).
• A good swimmer due to working in close proximity to water (desirable).

• Competitive salary (subject to experience)
• Employee referral program
• Career progression and future opportunities within Le Boat