Job Description

Location:

Saskatoon, SK (On-Site)

Employment Type:

Full-time

Compensation:

Based on experience + performance incentives

About REDARX Cyber Group

REDARX Cyber Group is a Canadian Managed Service Provider (MSP) and Cybersecurity firm specializing in proactive IT management, infrastructure solutions, and security hardening for small to mid-sized businesses. We operate on NIST and CIS control frameworks to deliver enterprise-level protection and reliability to our clients across Western Canada.

Position Overview

We're looking for a hands-on, customer-focused

Onsite PC Technician

to join our team in Saskatoon. This role is ideal for someone who enjoys problem-solving in person, building client relationships, and keeping technology running smoothly. You'll support clients directly at their locations, performing workstation setups, troubleshooting, and on-site hardware repairs.

Key Responsibilities

Perform onsite installation, maintenance, and repair of desktops, laptops, and peripheral devices. Deploy new workstations, configure Microsoft 365 accounts, and join systems to managed domains. Diagnose hardware and software issues and resolve them efficiently. Support network-connected printers, VoIP phones, and basic LAN connectivity. Maintain clear documentation in the ticketing system (Syncro / HaloPSA / similar). Collaborate with remote Tier 2 and Tier 3 teams for complex escalations.

Provide professional client communication and maintain a strong service presence.

Ensure all onsite work complies with cybersecurity and endpoint security policies. Manage parts inventory and coordinate with vendors for warranty repairs.

Qualifications

1-3 years of experience in IT support, PC repair, or field service. Solid knowledge of Windows 10/11, Active Directory, and Microsoft 365 environments. Understanding of basic networking (IP addressing, switches, firewalls, Wi-Fi). Excellent customer-service and communication skills. Strong troubleshooting skills with a proactive, can-do attitude. CompTIA A+ or equivalent certification preferred (Network+, MCSA an asset). Valid driver's license and reliable vehicle required (travel to client sites within Saskatoon and area).

Why Join REDARX

Be part of a high-performance MSP team delivering cutting-edge cybersecurity solutions. Exposure to advanced tools, including RMM, ZeroTrust, MDR, and Microsoft. Professional growth into Tier 2/3 or Cybersecurity Operations roles. Competitive pay, mileage reimbursement, and continuous technical training.
Job Types: Full-time, Part-time

Expected hours: 40 per week

Benefits:

Dental care Extended health care Paid time off
Work Location: In person