Job Description

A TELUS Sante, nous donnons a chacun les moyens de vivre plus sainement. Guides par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l'unicite des personnes pour creer le futur de la sante. En tant que chef de file mondial des services de sante et de bien-etre - englobant la sante physique, mentale et financiere - TELUS Sante ameliore les resultats en matiere de sante pour les consommateurs, les patients, les professionnels de la sante, les employeurs et les employes.


Critical Incident (CI) Support Counsellor

Job Function: Clinical / Health

Status: Contractor
Join Our Team
Join our dedicated Critical Incident Support team at TELUS Health, where your expertise will be pivotal in providing on-site counseling and consultation to organizations following traumatic worksite events. As an essential member of our network, you will assist clients in navigating the aftermath of incidents, delivering expert support and interventions to foster recovery and resilience. This role offers a unique chance to make a significant impact on individuals and organizations during their most critical moments.
The Impact You'll Make and What We'll Accomplish Together
Join us as an independent contractor, where your expertise will be essential in supporting your local community. Due to the nature of the service, you should be prepared to accept referrals on short notice. You will provide immediate support during unexpected workplace events such as accidents and employee deaths, and manage anticipated changes like organizational restructuring. Your role will involve offering timely assistance to frontline employees and managers through pre- and post-incident planning, briefings, and reporting. Together, we will promote community well-being by helping organizations maintain resilience and ensure continuity during critical moments.
Here's HowRespond promptly to requests for on-site critical incident intervention services. Provide comprehensive crisis management and post-traumatic interventions, including individual and group crisis interventions, debriefings, and corporate client consultations. Perform a preliminary assessment of the workplace situation and offer coaching and support to managers. Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is clinically appropriate and representative of the client group. Consult with the CI Supervisor and relevant stakeholders as needed.

Qualifications
Education and Training:Master's Degree in Counselling, Psychology, Social Work, or a related field. Active membership with a professional college or relevant governing board. Minimum five (5) years of post-master's clinical experience. Completion of Critical Incident Stress Management (CISM) training or equivalent. Professional Liability Insurance coverage.

Experience and Skills:Required experience in conducting group debriefing and defusing support. Strong interpersonal awareness and exceptional first impression skills. In-depth knowledge of different work environments and organizational structures with experience in workplace crisis management. Flexible schedule, with the ability to accept referrals with minimal notice. Profound understanding of trauma, its symptoms, and the ability to offer psychoeducation and address related questions. Proficiency in facilitating both group and one-on-one interactions. Experience in supporting first responders. Must be flexible and accessible, with the ability to periodically respond to requests at any time during weekdays and weekends.

Why Choose TELUS HealthPositive work environment that prioritizes diversity and inclusion. Integration into a growing and continuously expanding professional network. Enhanced visibility and credibility of your professional profile. Access to clinical supervision, networking, and development opportunities. Structured semi-monthly billing & payment, including no-show/cancellation coverage.

A propos de nous
Nous sommes une equipe axee sur les personnes, les clients et les objectifs, qui collabore, innove et cree des retombees positives au quotidien. Nous ameliorons des vies grace a nos solutions technologiques. Nous favorisons une culture d'innovation qui permet aux membres de l'equipe de resoudre des problemes complexes et de produire des resultats exceptionnels sur le plan humain dans un monde numerique.
A TELUS, nous sommes fiers de notre culture qui encourage la diversite. Nous croyons foncierement a l'importance d'adopter des pratiques equitables en matiere d'emploi. Ainsi, le dossier de tous les candidats qualifies est etudie. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapes, au besoin.
Avertissement : Conformement a la Politique de securite des centres de donnees de TELUS Sante, tout membre de l'equipe susceptible de travailler dans un centre de donnees ou d'avoir acces a des renseignements detailles sur les technologies de service client peut faire l'objet d'une enquete de securite aupres du gouvernement du Canada.
La sante et la securite de notre equipe, de nos clients et des communautes que nous desservons sont primordiales pour TELUS. Par consequent, nous exigeons que toute personne qui se joint a nos Cliniques TELUS Sante soit completement vaccinee contre la COVID-19.
Remarque aux candidats du Quebec : si la connaissance de l'anglais est requise, c'est parce que le/la membre d'equipe qui occupera ce poste sera appele(e), sur une base reguliere, a interagir en anglais avec des parties externes ou internes ou encore a travailler dans un environnement informatique anglais dans le cadre de ses taches.
En deposant votre candidature pour ce role, vous comprenez et acceptez que vos informations seront partagees avec l'(les) equipe(s) d'acquisition de talents du groupe de societes TELUS et/ou tout gestionnaire implique dans le processus de selection.