Job Description

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.


A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.


At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Responsible for organization, work flow, orientation, operations and scheduling of clerical staff (registration and bookings/corporate bookings and transcription) for the oncology clinics at BCH and EGH. Coordinates referrals and bookings between Osler and Headwaters to ensure optimization of Headwaters Level 4 center systemic therapy as per guidelines developed by the teams.


Accountabilities:

Staffing and Scheduling and direct supervision for clerical and health care aid staff Participating in hiring, training, coaching and mentoring staff. Providing feedback of staff in conjunction with the manager to improve performance Ensures patients are being registered and seen in timely manner as per CCO guidelines and within clinic guidelines. Update operational changes within the department require immediate changes to a policy or procedure Ensure all Clerical policies and procedures align properly with any applicable corporation policies and procedures Trouble shooting issues for clerical staff Develop and maintain processes that enhance effective work flow for treatment chair time and for the clinic overall while maintaining high standards of care for patients Improving clinic efficiency in booking virtual and in-person visits Develop workflow processes that improves the patients experience and minimize wait time Develop and maintain booking guides for the various treatment regimens Develops process to coordinate referrals across the clinic sites including EGH and Headwaters Participate in program projects and quality meetings Provide information standards to assist other disciplines in the management of projects that are external but affected by oncology clinics including end to end testing of new system or software patches. Verify process and outcomes for the information from oncology and other areas including finance Develop and foster quality standards and quality improvements and monitor process and quality of clerical and healthcare aid activities to foster and encourage staff to exceed standards. Provides onsite support and assistance to Oncology clinic charge nurse, nurses, blood collection nurses, healthcare aids, volunteers, pharmacy staff, Managers, Clinical Director and Oncologists Ensure that all records completed during a system downtime are recovered properly and entered into order entry when applicable. Ensure integrity of all patient records during this time Ensure smooth transitions for patient bookings between DAPs clinic and oncology clinic.

Core Competencies

Demonstrated ability to establish effective interpersonal relationships including effective collaboration with interdisciplinary teams and external regional partners Demonstrated effective leadership, planning and project management skills Excellent problem solving and change management skills Excellent oral, interpersonal, and written communication skills Proven ability to establish positive relationships Highly motivated team player Established reputation as a consultative, collaborative, coaching and mentoring style of leadership Evidence of collaboration across disciplines/divisions/departments/programs Develops processes to ensure registration occurs efficiently during periods of short staff, or volume surges. As part of the oncology leadership team participates in program meetings, quality meetings, quality of care reviews, Headwater meetings and others as required Provides leadership to front line staff in order to provide all clients with professional and timely service Works in collaboration with Medical Director, Clinical Director and Manager to provide timely review of referrals and communication to patients

Qualifications

Medical Office Assistant Certificate, Undergraduate degree in Medical Administration or Community College General Diploma Supervisory Certificate from Organizational Development Five years minimum experience in ambulatory or hospital role Must demonstrate strong leadership and organization skills Working knowledge of Crystal reports Having excellent working knowledge of modules that pertain to oncology clinic is an asset. Having working knowledge of Patient Transportation System, Patient Scheduling Software and Oncology Information System software is an asset Having working knowledge of the HIS modules in Meditech is an asset

Additional Information

Hours: Currently days, including weekends and statutory holidays (subject to change in accordance with operational requirements)


Salary:


Minimum: $40.78 per hour


Maximum: $50.97 per hour


Internal application deadline: [October 27, 2025]


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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.


While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.