Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Onboarding Officer, Cash Management Operations



What is the opportunity?

Manage the enrolment of complex cash management sales, which primarily involves the enrolment of several Cash Management products concurrently. Enrollments are managed with a high level of co-ordination, exceptional communication skills between clients and service partners, commitment to transparency, organization and ability to set clear expectations that ensure we meet our clients with a smooth and seamless on-boarding experience.

This role also includes the ownership and execution of all RBC Express onboarding requests that require a legal schedule be signed for requested changes, as per \xe2\x80\x9cKnow Your Client\xe2\x80\x9d rules.

What will you do?

• Ensure onboarding requests are actioned as per the established SLA
• Demonstrate \xe2\x80\x9cClient First Initiative\xe2\x80\x9d by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience
• Share responsibility for customer satisfaction both within the Cash Management team and alonsgside our Service Partners.
• Identify potential efficiency gains on an ongoing basis and maintain a continuous process efficiency mind set.
• Demonstrate full commitment to Service Level Agreements and follow up with processes in effect
• Ensure extreme due diligence is demonstrated when performing activities as it relates to privacy breach incidents and risk compliance.
• Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment and support guidelines established by Product Management endeavoring to minimize revenue leakage.
• Exercise due diligence and ownership through strong understanding of the impact throughout the step-by-step enrolment process
• Follow RBC compliance procedures as outlined in folio instructions and guidelines.

What do you need to succeed?

• Candidate should be familiar with the following tools and applications: RBC Express, Synergy CRM, CMS, eContent Manager, Microsoft tools, RBC Connect, and BCRMS
• Change Management
• Collaboration
• Execution Excellence

• Problem solving skills
• Client focus mindset
• Analytical thinking

Nice-to-have

• Complete knowledge of Cash Management Suite products
• Bilingual (English/French)

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-03-16

Application Deadline: 2023-04-05

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada