Job Description

At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Role Specifications

Flexible Work Arrangements (FWA)

For additional information, please contact the recruiter for a complete job description.

CWB Financial Group (CWB) is on a mission to become the best full-service bank for business owners of Canada.

The opportunity

The Cash Management Specialist is the primary contact for our business clients and provides critical support from day one and every day forward! Day one includes initial onboarding activities comprised of opening, installation, and activation of cash management products and services, with required documentation and electronic entries. From there, you will play a key service role with our clients, providing day-to-day operational support and assistance with their banking needs. Responding to requests, delivering regular follow-up, account maintenance, and proactive support to help deliver an unrivalled client experience as part of a team of business banking professionals.

What your day will look like

Delivering client service & support. Process & operations. Administration & reporting.

Client focused. Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB\xe2\x80\x99s brand promise. Help provide full-service solutions for clients with the view to be every client\xe2\x80\x99s primary financial partner.

Proactive service & support: This key support role is an integral part to the team as you will be the first point of contact for client service, providing critical client satisfaction touch points.2

Sale lens. You will seek and find opportunities to actively refer to other business partners across CWB.

Administering. Administration, tracking, and reporting of sales activities, marketing campaigns, local market initiatives & ad hoc work as needed to support the team.

Working smarter: Using your prioritization and triage skills, and testing your accuracy by balancing diverse accounts, applying policy requirements and anti-money laundering regulations while focusing on delivering high quality documentation and customer service.

Learning: You are always identifying new trends and growing your knowledge on your next client or business area to achieve ultimate success and for you and your team.

Foundational knowledge and experience to grow from

Business and cash management market knowledge of local markets and national economies built on a foundation of some formal education in business administration or commerce and real-life experience (4 years of banking and 2 years in business or banking support or administration type roles). Knowledge of cash management, deposit & investment products with an awareness of Payment Canada Rules will set your application apart.

Capabilities that will take you further

• People first approach. You are all about people. Be it your clients or your colleagues \xe2\x80\x93 you like communicating and connecting with others to provide solutions and build real, lasting relationships.
• Business focused. You\xe2\x80\x99re able to see the bigger picture. Your keen attention allows you to anticipate clients\xe2\x80\x99 needs to go beyond expectations and drive opportunities to genuinely help others while growing business.
• Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.
• Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.
• Accurate. You\xe2\x80\x99re very detail oriented. Accuracy is a practiced skill of yours and doesn\xe2\x80\x99t diminish in a fast-paced, changing environment.
• Knowledge seeking & growth minded. You\xe2\x80\x99re a self-starter. You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money.
• An encouraging teammate. You love to work collaboratively. You see the value in working together and have achieved many professional wins because of this mentality.
• Technologically sound. You\xe2\x80\x99re computer savvy \xe2\x80\x93 enough to move around MS Office Suite and other programs with ease.

Why work with us?

Winners of Canada\xe2\x80\x99s Most Admired Corporate Culture 2020

& recognized as one of 50 Best Workplaces in Canada by Great Places to Work

Your voice matters. Help us shape our voice around important social & cultural matters.

The opportunity to make a difference. Build a team. Make an impact. Put your mark on the CWB landscape.

Flexible work arrangements. Make work make sense for you. Remote work. Relocation. Compressed work weeks & more!

Physical health and mental fitness are priorities. Generous time away to practice self-care and family-care with 100% company paid benefit & support programs.

Community giving. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support.

Bring your whole self to work. Inclusion is a journey requiring practice & experience that results in a powerful outcome.

Innovation. Learn. Grow. Enhance. We play to win. When we fail, we fail forward.

Connection. Join, participate, lead an employee represented group (ERG). Find a community within the CWB family.

Organization wide coaching services. Strategic career design is something we work hard to deliver for all employees.

Recognition. Peer to peer recognition program. Both \xe2\x80\x9cin the moment\xe2\x80\x9d and monumental!

Financial rewards. Yup! We pay you too. Base plus performance incentives.

Retirement investment strategy. You can\xe2\x80\x99t work forever, so created an RRSP contribution & matching program with financial advisors at the ready to help you make the most of your wealth.

Company ownership. The knowledge and opportunity to impact the bottom line and be rewarded for it - every day, with our employee share purchase plan

Take your career further with CWB. Apply today.

As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.

Closing Date:

• Position closes at 12:01am on the close date identified below. 07/5/2023

Canadian Western Bank