Job Description

Enghouse Systems is on the hunt for a new Cash Application Specialist - this is a Hybrid role!
Who we are:
Enghouse is a dynamic and innovative global technology company specializing in providing customer engagement solutions. With a strong commitment to excellence and a customer-centric approach, Enghouse empowers businesses to enhance their interactions with clients, driving success and growth across diverse industries. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol ENGH.
Learn more here: https://www.enghouse.com/
About the role and what you will be doing:
Review and process daily payment received in accounting system from mail and bank reports. Process high volumes of transactions and remittances, scanning, invoicing, and reconciling items from potentially disparate pieces of the companys financial interests. Produce reporting analysis within the accounts receivable department.

• Reviews and processes payments received against outstanding balances for customer accounts based on remittance information from customer.
• Reviews credit balances, refunds, adjustments, and claim denials; reconciles, corrects and applies adjustments to billing records.
• Researches and resolves issues related to the application of payments received against open invoices on accounts.
• Ensure balancing between bank deposits and cash applied in the system and correct and discrepancies between AR processing and general ledger activity.
• Process journal entries based on Generally Accepted Accounting Principles GAAP and company policy.
• Resolve and process exceptions to credit card transactions.
• Support month-end close responsibilities and deadlines as needed.
• Report disputed items on a recurring basis.
• Address payment issues like double payments or other discrepancies
• Keep detailed record of communication shared with customers relating to any issue resolution of past due balances on account.
• Proactively implement process improvement.
• Assist department Supervisors and Managers with day-to-day activities.
• Performs other job duties as required.

What you offer:

• Bachelor's degree, post-secondary education or equivalent combination of experience and training

• 3+ years Accounts Receivable experience preferred.
• 3+ years of work experience in a multi-currency, multi-division environment
• 3+ years of relevant order processing experience, in a Billing or Order Management environment
• Experience with Great Plains an asset
• Advanced understanding of accounting, reconciliations, and accounts receivable functions.

• Knowledge of bookkeeping concepts and procedures.
• Advanced knowledge of Microsoft Excel and other Office 365 applications.

We also value:

• Strong attention to detail
• Ability to prioritize workload and handle workload changes as they occur within a fast paced environment whilst meeting deadlines.
  
• Ability to communicate precise information to customers relating to their account status, and to facilitate conflict resolution.
• Able to work well in a team environment and develop relationships with internal departments to resolve disputes and outstanding issues quickly.
• Self-starter who takes initiative.
• Able to maintain a high degree of confidentiality.

What we offer:

• Competitive Salary, Health Benefits
• Working with a global and diverse team!
• Work-life balance
  
• Ongoing professional development and training opportunities.
• Career growth and advancement prospects within a global organization.
• A collaborative and inclusive work environment that values teamwork and innovation

As a Cash Application Specialist at Enghouse, you will be an essential part of the finance team, ensuring accurate and efficient cash processing and contributing to the company's financial success. If you are passionate about cash application, seek growth opportunities, and want to be part of a customer-focused company, we encourage you to apply and make an impact in our journey towards delivering exceptional customer experiences.
Enghouse is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities if requested.
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