Job Description

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you\'re part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Officer, Traffic Management Systems (TMS) - Business is responsible for acting as a system solution expert for Service Reliability Strategy (SRS), Fleet Productivity System (FPS), Automatic Equipment Identification (AEI), and Service Scheduling. The incumbent investigates processes and system issues, recommends solutions, completes User Acceptance Testing (UAT) , and monitors changes after being promoted into production. Additionally, the role maintains various business operational files (e.g., Service Scheduling, Train Service, and Service Zones). Moreover, the position maintains and creates trip plans for marketing and operational requirements, investigates and corrects any errors with yard block and service scheduling tables, and perform data analysis to identify system and field reporting issues. Furthermore, the position coordinates changes to yard block and service scheduling tables initiated by Service Design and supports initiatives assigned to the TMS group.

Main Responsibilities

• Act as the business system expert for TMS Business and Tables Group, Network Operations, Service Design, Regional Operation Centres, Transportation, Train Reporting, and Service Delivery Centres using transportation systems

• Act as the Subject Matter Expert (SME) for Information and Technology (I&T) regarding system development and enhancements

• Audit user inputs to ensure accuracy and compliance with CN reporting policy

• Support various initiatives assigned to the TMS group, including safety and regulatory compliance, acquisitions, and partnering with shortline railways

• Evaluate, analyze and update files and tables with a high level of integrity and organization, including SRS, AEI, FPS, Service Scheduling, yard blocks and Service Zones

• Investigate and provide resolution to all train and car reporting issues

• Develop documents and field training material

• Document business rules and processes

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The incumbent must be available to work shifts and weekends on a rotating basis to cover emergency changes or issues. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires minimal travel (up to 10%) across the system for on-site support, major table change initiatives or major projects assigned to the TMS group.

Requirements

Experience

• Railway Industry

• Minimum 3 years of railway experience, or equivalent

• Minimum 3 years of transportation experience*

*Any designation for these above would be considered as an asset

Education/Certification/Designation

• High School Diploma
• Valid Driver\'s License
• Bachelor\'s Degree in Engineering, Management or Computer Science*

*Any designation for these above would be considered as an asset

Competencies

• Leads by example for the safety and security of all

• Considers ESG principles in all operations

• Demonstrates active listening

• Solves problems to create value

• Collaborates with others and shares information

• Promotes diversity and equity

• Sets direction and inspires others

• Communicates with impact

• Applies critical thinking

• Demonstrates agility and drives change

Technical Skills/Knowledge

• Knowledge of SRS including operating and reporting, AEI, Rail Traffic Control (RTC), and Wi-Tronix
• Fluently bilingual both written and verbal an asset (English, French)*
• Knowledge of railway operations and processes*

*Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada\'s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Canadian National Railway