Job Description

Position Overview

A.M.A. is growing and we are looking for office support to ensure seamless day-to-day operation. We are seeking a motivated and detail-oriented Office Resource Assistant to join our team. The ideal candidate will play a vital role in ensuring the smooth operation of our office by providing clerical support and assisting with various administrative tasks. This position requires strong organizational skills, proficiency in computer applications, and excellent phone etiquette. If you are looking for an opportunity to contribute to a dynamic work environment, we have a sport for you on our team.

This is a full-time, permanent position. Works hours are in-house, Monday to Friday, 8am-5pm.

About A.M.A.

A.M.A. Horticulture is a dynamic, solutions-focused distributor that has been serving the horticulture industry since 1982. Our close-knit team of industry experts understands emerging trends, opportunities and grower pain points and works alongside our customer to deliver innovative, custom solutions and cutting-edge products that improve growth and profitability.

Responsibilities

Reception

Perform general clerical duties, data entry, and maintaining organized records.

Manage front desk operations greeting visitors and directing them appropriately.

Answer phone calls professionally, providing information and assistance as needed.

Document and communicate customer inquiries to the appropriate team member.

Keep lobby, staff room and board room table clean and ready to use.

Perform general office duties as required.

Customer Service

Data processing; input quotes/orders into Sage program

Process walk-in and pick-up orders

Customer calls when orders are ready for pick-up

Research and address customer issues/complaints/inquiries with Manager

Administration

Create and update records

Assist sales staff with processing orders from start to finish

Process all courier shipments

Send out samples and information packages

Assist in producing marketing pieces as needs

Photocopier use, phone systems, resolve equipment-related malfunctions and respond to requests and issues

Short-term projects

Utilize Google Suite for documents creation, scheduling, and communication

Assist with the preparation of reports and presentations as required

Maintain office supplies inventory and place orders when necessary

Support team members with administrative tasks to enhance workflow efficiency

Qualifications

Previous experience in an office or clerical role is preferred but not required

Proficiency in computer applications

Strong organizational skills with the ability to manage multiple tasks simultaneously

Excellent phone etiquette and interpersonal skills for effective communication

Ability to type accurately and efficiently

A proactive attitude with a willingness to learn and adapt in a fast-paced environment.

Join us as an Office Resource Assistant and become an integral part of our team dedicated to excellence in service!

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 42.5 per week

Work Location: In person