Job Description

Job Posting: Office Manager

Organization:

Sunnybrook Plastic Surgery Associates (SPSA)

Location:

Sunnybrook Health Sciences Centre, Toronto, Ontario

Reporting To:

Division Head

Status:

Full-Time

Work Arrangement:

In Person

Position Summary

Sunnybrook Plastic Surgery Associates (SPSA), within the Division of Plastic Surgery at Sunnybrook Health Sciences Centre, is seeking a highly organized, detail-oriented Office Manager. This individual will play a key operational role in supporting the delivery of high-quality plastic surgical care, overseeing administrative functions, and managing staff and financial systems. The ideal candidate is a proven leader with strong time management and interpersonal skills, and a successful background in medical office environments.

Key Responsibilities

Staff Performance

Supervise, from an organizational perspective, a team of support staff, including administrative, nursing, and research personnel Design, implement, and maintain HR policies and systems Conduct performance appraisals and assess training needs Set individual goals and evaluate staff performance Manage recruitment, onboarding, and training of new employees Address staff grievances and handle disciplinary matters Ensure compliance with fire, health, and safety regulations Foster a culture of teamwork and effective conflict resolution Communicate directives from SPSA Principals to staff

Financial Management

Liaise with external accounting firms and generate financial reports Order clinical and office supplies within the divisional budget Coordinate payments through the Sunnybrook Foundation

Operations

Lead the implementation and ongoing management of Accuro EMR system Oversee scheduling, vacation tracking, and attendance for staff Manage short- and long-term staff absences; step in when necessary Monitor adherence to operating protocols and foster continuous improvement Maintain office cleanliness and compliance with record retention policies Coordinate administrative support for Residents, Fellows, and Medical Students Ensure SPSA is in compliance with government legislation and medical regulations Maintain shared medical equipment and coordinate necessary repairs Contribute to initiatives aligned with SPSA's organizational mission and goals

Productivity

Design organizational systems to enhance efficiency and productivity Continuously evaluate and improve practice operations and EMR utilization Develop protocols to meet clinical and administrative objectives Address patient complaints and evaluate patient feedback Provide IT support, including hardware, software, and server management

Qualifications

Minimum 3 years of office or practice management in a medical or hospital setting Proven success driving operational improvement in healthcare environments Strong leadership with ability to mentor, coach, and hold staff accountable Excellent interpersonal skills with ability to collaborate across diverse teams Conflict resolution, project management, and team facilitation expertise Competency in accounting and business reporting practices Advanced verbal and written communication Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Ability to learn and manage EMR platforms and hospital databases Comfortable liaising with IT service providers and updating staff on tech-related changes

Salary Range

$75,000 - $80,000, based on the level of management experience

Benefits: standard health, dental, commencing after probation period

Vacation: 3 weeks per year

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

Dental care Extended health care Paid time off Store discount Vision care
Work Location: In person