Job Description

Armtec Inc. is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate. With a worldwide customer base, The Westman Group of Companies operates manufacturing, sales, and distribution facilities in over 70 centers across North America and Europe.

Office Manager

Reporting to the Branch Manager, the Office Manager plans, organizes, directs administration which includes supervision, sales/marketing including customer service satisfaction and customer relations, branch administration, accounting which includes invoicing and janitorial services. This is a working manager position, supporting the Customer Service Representatives.

Responsibilities include:

Sets and clarifies team member performance expectations, standards, and goals/objectives. Handles general office maintenance requests and concerns, maintains office supplies at acceptable levels. Builds the customer relationship by quickly establishing trust, credibility, integrity, and comfort; and by demonstrating dignity and respect. Coordinates daily customer orders to ensure timely and accurate delivery. Works with other departments/areas to ensure customer order delivery meets expectations. Identifies practical cost-effective solutions for the customer regarding products and deliveries. Prepares manual and electronic sales orders, refunds and credits; in a timely manner, ensuring accurate information of product for our customers. Prepare and track customer quotations on a timely basis. Assists the accounts receivable department by providing field information on the status of a particular customer group.

This role requires:

A Bachelor's university degree or college diploma, experience in Business, Management or a related discipline is preferred. Basis accounting principles. Three to five years of managerial experience, sales or marketing field, preferably in a product manufacturing setting is necessary for success in this role. A combination of education and experience will be considered. Advanced communication and listening skills; both oral and written, to communicate clearly and persuasively. Able to attentively and actively listen and has patience to ask data-gathering questions to ensure understanding congruence. Multi-tasking ability with strong organizational and time management skills. Ability to work under pressure and to work in a fast-paced environment and continually adapt to change, nature of the production facility. Attention to detail for accuracy purposes, to limit errors and corrections/adjustments. Achieves customer service/team member satisfaction and builds strong customer/team member relationships.

Why Join Us?

Market Competitive Compensation.

Family Benefits Coverage - health, dental, and vision benefits, life insurance, disability insurance.

Commitment to Health and Safety - our company is dedicated to creating a safe work environment for our employees.

Advancement Opportunities - Training opportunities, education support, and commitment to internal recruiting

Other Employee Incentives - Tuition Reimbursement, Employee Discounts, etc.!

PLEASE READ CAREFULLY

By submitting your application, you agree to the following:


The information contained on this application is accurate, complete and up-to-date to the best of my knowledge. I understand that any misrepresentation may disqualify me from employment or because for my dismissal. If hired, I agree to abide by all rules and regulations of the Company, including serving an initial probationary period. I provide my consent for this information to be used and/or disclosed in accordance with the Company Privacy Code.

WGI Westman Group Inc. is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and section process.


We thank all applicants for their interest. Only those selected for an interview will be contacted.