Job Description

GENERAL DESCRIPTION:

Are you ready to take your career in patient care to the next level with an exceptional team? We are currently seeking an experienced

Office Manager

to join our growing Argyle Associates team.

The Office Manager oversees the smooth and efficient operation of all front desk functions, providing leadership and guidance to the front office team to ensure exceptional patient service and a well-organized, professional environment.

RESPONSIBILITIES:

Oversee daily office operations, ensuring adherence to established processes and procedures while evaluating and recommending improvements for enhanced workflow efficiency. Manage patient scheduling to optimize appointment availability and minimize wait times. Conduct regular office staff meetings and rounding sessions to foster teamwork and address any issues or concerns. Supervise, evaluate, and take disciplinary action as necessary for front desk staff. Review office operating results and implement corrective actions to address any deficiencies. Maintain inventory levels and oversee ordering of office supplies to ensure uninterrupted operations. Coordinate with the Nurse Manager to facilitate effective communication and cooperation between clerical and clinical staff. Ensure front desk staff perform their duties according to job descriptions, demonstrating exceptional patient relations skills and professionalism. Uphold patient confidentiality and respond appropriately to emergency situations as needed. Manage office environment safety by maintaining emergency equipment and promptly addressing repair needs. Responsible for promptly actioning requests for small office repairs and ensuring timely escalation to the Material & Purchasing Coordinator for major issues, maintaining a safe and functional work environment. Oversee and manage the staff appreciation budget, collaborating closely with the Nurse Manager to plan and execute engaging events and initiatives throughout the year. Attend manager meetings as required to contribute to overall office management strategies.
This role may be required to perform other duties as required.

EDUCATION & EXPERIENCE

Diploma or Certificate in Office Administration, Business Administration, Healthcare Administration. 3+ years' experience in a similar role preferably in a dental or healthcare environment.

SKILLS & ABILITIES

Demonstrated excellent interpersonal, communication and problem-solving skills. Ability to prioritize tasks and manage time effectively to meet objectives. Fostering collaboration and teamwork among diverse individuals. Strong customer service, organizational and critical thinking skills. Commitment to providing personalized care and ensuring patient satisfaction. Effectively communicate verbally and written. Demonstrate empathy and compassion. Continuous improvement mindset, seeking opportunities to enhance processes and outcomes. Maintain a high level of professionalism in all interactions, respecting patient confidentiality. Bilingualism is an asset. Ability to travel to all 4 Ottawa locations.
Argyle Associates strongly encourages diverse candidates to apply to our welcoming community. We strive to make our application process accessible to any and all users. Should you require accommodations at any point during the recruitment process please contact Human Resources at HR@argyleassociates.com.

We thank all applicants for their interest. We review and assess all applications and will contact candidates whose background and experience most closely fit the needs of the position.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Experience:

Office management: 3 years (preferred)
Location:

Ottawa, ON K2B 7Z5 (preferred)
Work Location: In person