Job Description

As a constantly growing HVAC Mechanical service company, we are looking for a dedicated, warm and friendly Team Player who enjoys a challenge, thrives under pressure, and has a personality that will brighten up any room.

We are looking for a multi-talented individual to be the

face of our office

and the

voice of our brand

online! If you love keeping an office running smoothly and have a passion for creating engaging digital content, this is your dream role.

The Role: More Than Just a Desk Job

You will be our crucial "first impression" and the engine behind our daily operations and growing online presence.

1?

Front Office & Administration (The Engine)

Be the welcoming, professional

first point of contact

for all clients, both on the phone and in person. Manage a busy multi-line phone system, scheduling service calls, and dispatching our expert HVAC technicians. Handle administrative tasks like data entry, invoicing, filing, and managing office inventory to ensure a seamless workflow. Maintain accurate customer and job records in our CRM/Service software (experience with HouseCall PRO, OnCall Air etc. is a huge plus!).
2?

Digital Marketing & Social Media (The Voice)

Be the

Content Creator

for our Facebook and Instagram channels, generating engaging posts, stories, and reels. Write compelling copy and select/edit photos/videos that highlight our team, services, and happy customers (think: "Before & Afters" or "Tech of the Week" features). Monitor comments and messages, engaging with our community to build our reputation and generate leads. Help maintain our online reviews (Google, etc.) and coordinate basic digital ad posting.

CORE COMPETENCIES

Driven to provide excellent Customer Service with effective customer interaction skills Excellent organizational skills - ability to prioritize work assignments and multi task is essential Comfortable with being directly involved in a fast paced environment Must be flexible and willing to work additional hours (as required) Displays exceptional interpersonal skills Ability to develop and maintain relationships with clients as well as internal and external business partners Proven communication skills - both verbal and written Capable of working with minimal supervision - a self-starter with the ability to meet deadlines and produce accurate results Excellent social media skills Is able to adapt, respectful and courteous Proficiency in Word and Excel key Exhibits a sound work ethic

RESPONSIBILITIES

Providing support in an environment with a broad variety of administrative and clerical functions Responsible to schedule, assign, and dispatch Field Service Technicians Coordinates and schedules all service work for maintenance Ensures proper information is obtained and entered for all service calls Organizes the workflow in tandem with customer deadlines so as to meet customer service requirements Maintains an even flow of work between the customer, the workspace and the technicians. Perform tracking and documenting work, and fulfillment issues Establish and maintain a good working relationship with all stakeholders Manage agent compliance paperwork, example - insurance, WSIB, etc. Reception duties as assigned - directing calls, filing etc. Responsible for performing accurate invoicing Accountable for accurate and timely input of billing data and distribution of invoices to customers/internal contacts Reviews warranty requests as needed Reviews Service Job Estimates Maintains electronic and hard copy filing system meticulously Performs data entry and scan documents Maintains and updates social media platforms Assists in resolving any administrative concerns and suggest process improvements Provides proactive follow up with customers, field representatives and inter-office Team to ensure outstanding issues are resolved and commitments and expectations are met or exceeded Reports customer feedback to management whether positive or negative Prepares and modifys documents including correspondence, reports, drafts, memos and emails

EDUCATION

Completion of secondary school diploma/university degree preferred or the equivalent in combination with education and experience. Willingness to attend and participate in training and development programs as required

EXPERIENCE

Minimum 2 - 5 years administrative (HVAC) experience in a computerized and automated office environment Bookkeeping familiarity an asset Telephone techniques and computer skills in a customer service environment is required

Why Join the Precision HVAC Mech Inc. Family?

We're a

fast-paced, supportive, and growth-oriented

company where your contributions are immediately visible, both in the office and online.

Competitive salary and benefits package. Opportunity to lead our brand's digital presence and learn new marketing skills. A friendly, collaborative team environment. Employee product discount, e.g., Monthly team lunches, paid training.

Location:

Oakville- Office

Job Type:

Full time / Part-Time

Ready to be our all-star Office Administrator and Digital Ambassador?

Click the link in our bio or send your resume and a quick note about your favorite social media platform to

info@precisionhvacmechanics.ca

with the subject:

Admin/Digital Poster Applicant

.

#HVACJobs #ReceptionistJob #AdminAssistant #SocialMediaMarketing #JobSearch #YourCityJobs #HVACTeam

Job Types: Full-time, Part-time, Permanent

Pay: $19.55-$26.04 per hour

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off
Education:

Secondary School (preferred)
Experience:

Customer Service: 2 years (preferred)
Work Location: In person