Job Description

Please refer to the job aid for instructions on how to apply.If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).Hiring Unit:McGill\xe2\x80\x99s Scholarship and Student Aid Office (SSAO) advises McGill students on funding options, budgeting, and debt management. They disburse all provincial, federal, and US student aid funding, and help with government aid information and documentation. They offer an Entrance Bursary Program, Entrance Scholarships, an In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on financial need.Position Summary:
Under the direction of the Client Service Manager, the incumbent is responsible for answering inbound calls, assisting the Front-Line Team in servicing students, and providing generic information. Moreover, some administrative tasks, such as translations or updating documents, may be requested.Major Duties and Responsibilities:

• Answering incoming calls from students, parents and the general public.
• Relaying important student aid information to clients based on information on our website and partner units\' websites.
• Photocopying, faxing, shredding, and general filing.
• Perform related duties, as required

Other Qualifying Skills and/or Abilities

• Currently registered as a full-time student in a degree program at McGill
• Work Study Eligible Students
• Service- and customer-oriented, with great interpersonal skills
• Excellent organizational skills, ability to multi-task, problem-solve and work independently and as part of a team
• Proficient with MS Office Suite
• Reliable, punctual and professional
• Exceptional written and oral communication skills in English, French an asset.
• Knowledge of French and English: McGill University is an English-language university where the day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 3-written (Advanced) and a level 4-spoken (Fluent) on a scale of 0-4.

Employment Learning Outcomes

• Demonstrate a student-centered and interpersonal approach to customer service
• Acquire knowledge of Student Services and University support mechanisms and resources.

**OPEN TO MCGILL STUDENTS ONLY**Minimum Education and Experience: High School Diploma 1 Year Related ExperienceHourly Salary: (AMUSE B) $16.00Estimated Number of Work Hours per Week: 20 (Part time)Position Start Date: 2022-04-20Position End Date: 2024-12-31Deadline to Apply:McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, .

McGill University