Job Description

OMAC World Class Martial Arts is a family-focused martial arts facility with various locations throughout the GTA. Our goal is to equip children, teens and adults with the tools to be the best version of themselves through martial arts training.

We are looking for one person who loves to build meaningful relationships with customers, works great with children, and has high-energy and a positive attitude.

The ideal candidate is professional, kind, and innovative.

This individual is highly organized and can work independently as well as in a team setting. The Office Administrator is a problem-solver and a strong communicator. The ideal candidate thrives in a fast-paced and team-based environment.

Hours:

Monday-Friday, 12:00pm-8:00pm.

Requirements:

Experience in customer-service based environment. Experience in an office administration position, or a similar role with frequent use of data entry/technology. Experience working with Children. Vulnerable Sector Check.

Responsibilities:

Provide exceptional customer service.

Develop a rapport with all families and students. Has full knowledge of all membership prices and contracts. Conduct sign-ups for new members and renewing members. Carry out sales and sign-ups of special events, camps and merchandise. Address customers to build relationships with the entire family as well as the student. Address all issues regarding customers and students with ease, including membership issues, complaints, and negotiation of payments (while abiding by the policies of OMAC contractual agreements). Data entry, input, and maintenance of on-line membership tracking software (PerfectMind). Managing telephone and email correspondence regarding membership and class trials, payments, membership renewals, parent inquiries and general inquiries. Coordination of After School Program child pickup scheduling, driver route coordination, and planning. Processing payments and reconciling all expenses associated with, but not limited to; memberships, After School program, camps, birthday parties, and office supplies. Maintaining and tracking inventory. Communication with Manager and Head Instructors on issues relating to daily agendas, programs, campaigns, customer service, inventory and inter-school communications. Collaborate with the Manager on tasks such as membership renewals, new member sign-ups, and issues relating to memberships, inventory management, and supplies orders. Assist with or lead special projects/programs involving database maintenance. Ordering and maintaining office supplies, shipping material and equipment pertinent to daily operations.
Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Work Location: In person