Job Description

Hi, we're HUB.

We are the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker. We provide a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 16,000 professionals in 500 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people.

About The Role

HUB International continues to grow and we are looking for a motivated and dynamic Receptionist to provide high quality reception services. This position is based out of our Toronto, ON HUB office, reporting to the Regional EVP, Facilities and Office Services.

What You'll Do

Reception & Administrative Duties

• Greet, sign-in & locate contacts for scheduled and "walk-in" visitors quickly & courteously.
• Maintain a professional environment in the reception area.
• Maintain telecommunications system including but not limited to, retrieving after hours messages and forwarding to appropriate Broker/colleague & keeping contact lists up to date.
• Perform opening/closing procedures.
• Manage stock & replenish misc. items retained at reception desk & executive kitchen (i.e., Presto passes, parking vouchers, dry goods, drinks, etc.)
• Provide clerical assistance as required to our team and other teams.
• Update and troubleshoot reception operating changes and issues, update reception manual.
• Work closely with the Mailroom Coordinator to assist with daily requests that come in from the business.
• Operate as a backup for e-docs management in EPIC (broker management system)
• Be responsible for Fax Inbox Monitoring throughout the day and distribute to appropriate colleague

Key Shared Accountabilities

• Focus on continuous process improvement, streamlining workflows, etc.
• Investigate and resolve inquiries and identify issues and analyze problems - working with team and Office Manager.
• Participate in, and comply with, all health and safety and Fire Warden processes and initiatives to ensure the organization remains a safe workplace.

What You'll Need for Success

• 3 years' experience in high call volume setting, preferably insurance
• College diploma in administration studies preferred
• Attention to detail, time management and strong organizational skills to be able to prioritize daily activities
• Positive attitude for greeting customers and clients in a friendly and warm manner upon arrival to the office or through the phone
• Proven ability to manage conflict, coupled by the ability to work collaboratively
• Communication skills to be able to communicate with internal team members or clients and understand their needs
• Administrative skills to be able to use basic computer programs

Why Choose HUB?

We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees by providing continuous opportunities for growth and development. When you choose HUB, you'll have access to flexible benefits options that are rooted in your current needs yet evolves as your needs change over time.

Service is one of our founding values - not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it's needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.

Core Values

• Entrepreneurship - encouraging innovation and educate risk taking
• Integrity - doing things right every time
• Teamwork - working together to maximize results
• Accountability - measure and take responsibility for outcomes
• Service - serving customers, communities, and colleagues

HUB is strongly committed to diversity, equity, and inclusion in the workplace. We strive to foster an environment where our employees feel valued, seen, and heard, which enables success for everyone. We endeavor to make the selection process accessible to any and all users. Assistance and/or accommodation are available by request for candidates taking part in the selection process.

Department Facilities & Office Services

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma