Job Description

Northern Lights Tours is looking for a reliable, organized, and customer-focused

Office Administrator

to join our growing team. This is a fast-paced role that plays a key part in keeping our daily operations running smoothly.

Position Details

Full-time with overtime available

Weekends required

Wage: $30 per hour

Must be

available by phone between 10am and 7pm

Start date: ASAP Mostly remote with some in person work required.
Key Responsibilities

Answering phone calls, emails, and messages from guests in a professional and timely manner Managing bookings, schedules, and last-minute changes Coordinating with guides, drivers, and management Processing payments, invoices, and refunds Handling daily administrative tasks and office organization Assisting with guest issues, changes, and problem-solving as they arise Supporting overall operations during busy periods
Requirements

Valid

driver's license

(required) Strong communication and organizational skills Ability to multitask and stay calm under pressure Comfortable working evenings, weekends, and during peak tourism periods Must be dependable, responsive, and able to work independently
Assets (Nice to Have)

Previous

office administration or customer service experience

Experience in tourism, hospitality, or booking systems Familiarity with Google Workspace, booking software, or invoicing tools
What We Offer

Competitive pay at

$30/hr + overtime

A small, supportive team where your role truly matters Opportunity to grow with a well-established Northern Lights tour company
If you are organized, responsive, and enjoy working in a dynamic environment, we'd love to hear from you.

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Work Location: Hybrid remote in Yellowknife, NT