Job Description

Office Administrator

to provide excellent customer service processing by responding to our customers inquiries, order entry and related administrative duties while working closely with the rest of the team.

What we offer!

u 2 weeks' vacation per year - no waiting period

u Steady days

u Competitive Wages

u Casual work attire

u Great benefits and retirement savings plan

u This position does

NOT

support a remote work accommodation.

Remuneration:

$18.00 to $24.00 to commensurate with experience

Duties

? Complete data entry and maintaining accurate client records

? Respond to customer inquiries with urgency and accuracy via phone and/or email

? Enter customer orders accurately and efficiently to meet required cut off times and deadlines

? Verify orders for accuracy and make corrections when required

? Prepare shipping quotes

? Prepare accurate quotes/proformas/invoicing using computer software

? Provide customers with product and service information

? Act as the point of contact for internal and external clients.

? Identify and escalate priority issues and follow up with resolutions

? Other administrative duties such as VAT reporting, shipping invoice balancing

? Inventory control

? Maintain physical and digital filing systems.

? Input and update information in databases and spreadsheets.

Qualifications

? Minimum of 3 years of experience customer service

? Minimum of 3 years of experience Administrative

? Technical aptitude and high attention to detail

?

Experience in SAP a definite advantage to potential candidates

? Knowledge of shipping

? Experience in a commercial or industrial environment preferred

? Must acquire extensive knowledge of Tersano products

? Knowledge of office management systems and procedures

? Proficiency in MS Office

? Data management and entry skills, including the ability to maintain and improve filing systems

? Excellent time management skills and the ability to prioritize work, and navigate multiple deadlines

? Interpersonal skills, professional and courteous demeanor, excellent office and phone etiquette, and the ability to diffuse tense situations

? Ability to work well independently and in collaboration with others

? Ability to handle sensitive information with a high degree of confidentiality and discretion.

? A proactive approach to problem-solving and process improvement

? Excellent written and verbal communication skills

? Strong organizational skills with the ability to multi-task

? Digital literacy and research skills, including the ability to analyze the reliability of information

? Supply management and inventory control

? High School degree: additional qualification as an Administrative assistant

Additional Information

This job description is only a summary of the typical function of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, duties. Other duties may be assigned as seen required by the employer. This job description is not an employment agreement or contract; management has the right to alter this job description at any time without notice.

Tersano Inc is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, If you are contacted by Tersano Inc regarding a job opportunity, Tersano Inc. will provide accommodations throughout the recruitment to applicants with disabilities. Please advise Human Resources of the nature of the accommodation(s) that you may require to ensure your accommodation and inclusion. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $18.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance RRSP match Vision care
Language:

English (required)
Work Location: In person