Job Description

Must be available to work 40 hours a week.

Respond promptly and professionally to customer inquiries and issues. Maintain a high level of customer satisfaction through effective communication. Coordinate with drivers to ensure timely pickup and delivery of loads. Provide updates to drivers regarding schedule changes or customer requirements. Draft and send clear, concise emails to customers regarding load status and updates. Handle customer requests and complaints via email in a courteous manner. Enter load details accurately into the company's dispatch software or database. Ensure all information related to pickups, deliveries, and shipments is up to date. Assist dispatchers with administrative tasks such as filing, data entry, and record keeping. Help maintain organized and efficient office operations. Assist in scheduling and coordinating shipments, considering driver availability and customer requirements. Update scheduling software with any changes or new information. Identify and resolve issues related to shipments, including delays or route changes. Collaborate with dispatchers and other team members to find solutions. Prepare reports on daily operations, including load counts, delivery times, and any incidents. Maintain accurate records of customer interactions and transactions. Work closely with dispatchers, drivers, and other office staff to ensure smooth operations. Support team members as needed to achieve departmental goals. Follow company policies and procedures regarding safety, compliance, and customer service. Ensure all tasks are completed in accordance with industry regulations and standards. Suggest process improvements to enhance efficiency and customer satisfaction. Participate in training and development programs to expand knowledge and skills. Handle additional responsibilities and tasks as assigned by management. Adapt to changing priorities and operational needs in a fast-paced environment.
Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

Casual dress On-site parking
Education:

Secondary School (preferred)
Work Location: In person