Job Description

What You Can Expect

As an Office Administrator and Scanning Clerk at the BAO, you will play a key role in streamlining and modernizing our records during a busy operational period. You will be responsible for collecting, reviewing, scanning, organizing, and distributing documents, helping to transform paper files into a secure, accessible digital archive in the cloud. Your work will provide vital administrative support across the organization, ensuring accuracy, efficiency, and smooth operations at a critical time.

Office Administration

Maintain accuracy and validity of licensee records by creating and updating them. Organize the supply room and ensure adequate supply levels are maintained. Address and resolve office-related malfunctions and promptly respond to requests and issues. Conduct outbound calls to address inquiries and provide information. Enter and maintain information in the database accurately. Process and weigh outgoing mail efficiently. Coordinate outgoing courier services effectively. Perform receptionist duties as required. Manage the front desk and handle deliveries as necessary.

Scanning Clerk

Oversee the receipt and processing of a high volume of mail, courier packages, and deliveries. Receive, scan, and log incoming mail and packages. Organize and electronically file each document for efficient storage. Ensure all documents are accurately scanned and legible. Classify, name, and save documents in designated drives and folders according to established protocols. Utilize cloud-based databases to assign mail and workload tracking to appropriate personnel. Uphold strict confidentiality and exercise discretion with sensitive information. Maintain records of document retrieval, scanning, storage, and disposal activities in a timely manner.

What You Bring to the Role

6 months - 1 year of previous work experience required Highly proficient using copiers, scanners, and knowledge of internal office networks Strong communication skills Strong administrative and organizational skills with ability to multi-task and meet tight deadlines Self-motivated and able to work with minimal supervision Ability to function effectively in team situations, both within and across departments Must be accurate, thorough, and dependable Strong proficiency using MS Word, Outlook, Excel and various databases

About the BAO

The Bereavement Authority of Ontario (BAO) is a government delegated authority and not-for-profit corporation administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA). Accountable to the Minister of Public and Business Service Delivery and Procurement and the government, the BAO is responsible for the protection of the public interest. The BAO regulates, ensures compliance with the law, provides resources and services to licensed:


Funeral establishment operators, directors and preplanners; Cemetery, crematorium and alternative disposition operators; Transfer service operators; and Bereavement sector sales representatives across Ontario.




The BAO is wholly funded by licensee fees (not tax dollars).

The BAO offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.