Job Description

Are you looking to start a new career in a multifaceted industry? Are you looking to advance your career?

Do you want to work with a company that places value in its employees, and is actively involved in the community?

Well look no further, The O'Connor Group is what you need!


The O'Connor Group is a family owned and operated business that has proudly served the Chilliwack area for over 45 years. With two divisions: O'Connor RV and BCRV Sales we pride ourselves on being industry leaders, providing our customers with an exceptional experience and providing our staff with an exceptional work culture!


The O'Connor Group is actively seeking an energetic, eager to learn individual who is dedicated, and customer focused with a "can do" attitude to fill the position of RV Dispatcher/Tower Operator in our O'Connor RV Service Department.


If you love the idea of joining a trusted, industry leading organization to find your dream career, then apply here today to make your dream a reality!

Position Summary:

The Dispatcher/Tower Operator plays a critical role in maximizing workshop utilization by effectively assigning work to technicians based on their skill level, availability, and capabilities. This role ensures a fair and balanced workflow distribution while maintaining a high standard of shop efficiency and productivity. It is the duty of the Dispatcher to promptly report any actions, incidents, or behaviors that may compromise the performance, safety, or integrity of the workshop to management.


Key Responsibilities:

Prioritize and dispatch repair and maintenance work efficiently across the shop Monitor and manage shop capacity to ensure optimal technician productivity and workflow Track technician availability and communicate absences or delays to, Service Advisors, and Management Support internal repair orders and pre-delivery inspections to meet production targets and ensure timely completion Identify and escalate opportunities for process improvement to enhance workshop efficiency and throughput Manage relationships and scheduling with all sublet vendors working with the service department Answer incoming service inquiries professionally and schedule appointments accurately, as needed

Qualifications and Skills:

Strong organizational and time management skills Excellent communication and interpersonal abilities Ability to multitask and work under pressure in a fast-paced environment * Knowledge of automotive service processes and technician skill sets