Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design
Job Summary
The primary responsibility of this position is to aid in the office's day to day functions. This person will be responsible for assisting all staff with their daily functions and provide support for newer, less experienced members of the team. This position may also assist the CPC Operations Manager in the performance of some administrative functions for the office.
Duties & Responsibilities
Assist staff for all key duties and responsibilities on a regular basis.
Review invoices, manifests and other supporting documents for conformity to customs and corporate regulations
Assist staff with complex inquiries from both Internal and External customers
Ensure client instructions are understood and followed
Obtain all customs paperwork, commercial invoices, etc. from customers when requi.red
Assist the growth (mentoring) within the department/branch
Assist CPC Operations Manager with tasks related to customs
Support Operations release with PGA inquires when necessary
Accurately and timely process CBSA releases for all modes of transport
Ensuring accurate and timely accounting of import transactions in compliance with CBSA reporting deadlines
Enter data from commercial invoices and other supporting documentation into the ITMR4 operating system
Contact clients, carrier and vendors for additional information
Pay any COD charges as listed
Arrange delivery if required
Ensure accurate billing to clients
Various other duties as may be required
Qualifications/ Competencies
Minimum 5 years of experience in customs operations
Knowledge and familiarity in the related regulatory laws, including OGD requirements, Customs valuation, basic GST/HST application, temporary import regulations, etc.
Knowledge of Customs Tariff, regulations and release procedures
Accurate data entry skills
Able to remain clam in stressful situations, work under pressure and meet deadlines
Team leadership and teambuilding abilities; able to communicate effectively with colleagues, customers and vendors
Strong time management; able to prioritize tasks
Strong research/analytical skills with high attention to details, ability to exercise good judgment to solve problems
Excellent customer service, verbal and written communication skills in English
Well-organized and self-motivated
Proficiency in Microsoft Office, especially in Excel
Education/Certifications
College diploma in customs brokerage or a related field, or combination or education and experience
Customs Certified Specialist (CCS) designation
What We Offer!
Health Benefits (Medical, Dental & Vision Coverage)
Paid Time Off (vacation & sick time)
Opportunities for career growth and skill enhancement
We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
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