Job Description

Date Posted: 03/19/2025
Req ID: 42224
Faculty/Division: Operations and Real Estate Partnerships
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)
Position Number: 00028119Description:About us:The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include ChestnutResidence, Oak House, Graduate House, and Knox Residence. We strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging.Your opportunity:Under the general direction of the Manager, Residence Admissions, the incumbent is responsible for ensuring an efficient and effective Residence admissions process. The incumbent manages the admissions process for residence students; reviews eligibility and issues offers to prospective students; calculates student fees; manages invoicing and fee postings on StarRez; maintains the database and residents' records and statistics. Duties include but are not restricted to the provision of information concerning the Residence, the administration of admissions, room assignments, fees, student records, and meal plans.Your responsibilities will include:

• Maintaining student andoccupancy records in StarRez database
• Editing application process in StarRez Portal to meet department's needs
• Reviewing and assessing student applications for admission into residence
• Administering Residence occupancy and meal plan fees using ROSI and StarRez
• Writing and issuing communications to prospective Residence students, including information about fees, deadlines and Residence policy
• Responding to individual inquiries from prospective and current residents
• Providing logistics support for Residence bookings, including Residence move in, move out, room assignments, room changes and roommate allocation
• Contributing to marketing and communication materials, including the Residence website
• Informing contacts of maintenance work, service interruptions and other urgent notices
• Analyzing data and providing recommendations to improve Residence operations

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum three (3) years experience in residence admissions, operations, and/or administration.
• Intermediate to advanced knowledge of the StarRez software or similiar student Housing Administration software
• Advanced proficiency related to Microsoft Office Suite, particularly Excel, Outlook, Teams, and SharePoint.
• Analyze collected data to make recommendations to improve the admissions and housing assignment process.
• Demonstrated ability to exercise tact, diplomacy, empathy, sound judgement and discretion.
• Excellent customer service and communication (oral and written) skills, particularly with students, parents, colleagues, and campus partners.
• Excellent organization and time management skills with the ability to manage competing priorities and meet strict deadlines.
• Excellent attention to detail and ability to manage a database, fees, residence policies, and an admissions timeline.
• Strong understanding of issues related to diversity, equity, and inclusion in a higher education setting.

Assets (Nonessential):

• Experience with ROSI/ACORN an asset

To be successful in this role you will be:

• Multi-tasker
• Organized
• Problem solver
• Resourceful
• Team player

Closing Date: 03/28/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $70,844. with an annual step progression to a maximum of $90,595. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary ServicesLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

University of Toronto