Job Description

Description :
Our Story & Purpose:
We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We've made bold commitments to become net-zero by 2040 across all mortgages and loans, and we're actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we're proud to be consistently recognized as one of the country's Top Employers. If you're ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As an Infrastructure Observability Engineer, you will play a critical role in ensuring a smooth and reliable digital experience for our members by designing and implementing monitoring capabilities across our products and services. You will bring extensive cloud and on-premises infrastructure knowledge and skills to collaborate with cross-functional teams in implementing monitoring, enhancing and improving Vancity's services and platforms insight. You are responsible for integrating observability into the environment (infrastructure and applications), building custom solutions, automation and queries and configure dashboard to visualize data.
We are looking for a proactive, technically skilled individual who thrives in problem solving and continuous learning.
You must have a genuine passion for crafting intuitive, business aligned Grafana dashboards that are sleek, purposeful and tell the story of system health at a glance.
This is a Full-time, Permanent role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. This role will require you to work on-site at least two days a week and for events and business demands. This requirement might change in future as per business need.
How You'll Make an Impact:

• Design, develop, test and deploy observability solutions to monitor performance of services provided to our members.
• Perform relevant code and configuration reviews with team members, ensuring code quality, metric calculation and adherence to the industry's best practices.
• Provide recommendations for improving product observability, solving issues related to metric collection and working with the product team to define technical observability requirements for future products/services.
• Sharing Observability technical requirements for integration with vendors and partners systems and providing guidance to cross-functional teams on implementing features as a subject matter expert.
• Create observability standards and track metrics to measure performance
• Build end-to-end visibility via Azure Monitor, Log Analytics, Managed Grafana and Application Insights
• Write queries (KQL), build intuitive dashboards, alerts and automated response rules

• Improve detection accuracy, reduce alert noise and extend monitoring coverage to all critical services.

• Collaborating with cross-functional teams such as products, pods and command center on service delivery, offering guidance and conducting troubleshooting sessions to unblock progress and ensure timely completion of work tasks and/or incident recovery
• Acting as an emissary of the Cloud Engineering team, promoting strong partnerships with cross-functional teams and stakeholders that depend on our services

What You'll Bring to the Team:

• Extensive experience in an IT Enterprise environment or financial sector with bachelor's degree (or equivalent) in computer science, engineering or related field
• Strong hands-on coding experience in NodeJS or JavaScript and PowerShell; experience with custom plugins, adapters or serverless is an advantage
• Experience with API integration, RESTful API, Deep knowledge of TCP/IP, HTTP/S and Containers
• Extensive experience with GCP, AWS or Azure, Kubernetes ecosystem and On-Premises/Data Center Infrastructure
• Familiarity with Git or other version control systems in collaborative development environments
• Prior experience with agile/scrum development frameworks and advocacy for engineering best practices
• Strong mentoring, coaching, and communication skills, with a passion for new technologies and agile environments

Extra Skills That Set You Apart:

• The ideal candidate brings a strong passion for designing intuitive, business focused Grafana dashboards, visualizations that are accurate, meaningful, clean, modern and easy to interpret for technical and non-technical audiences.
• Experience working with Observability platforms such as Grafana, Prometheus, Azure Monitor, etc
• Relevant Azure, GCP or AWS Cloud certifications

You'll Thrive Here If You Are:

• Proactive Problem-Solver - You take initiative, tackle complex challenges head-on, and don't wait for direction to make an impact
• Clear Communicator & Trusted Partner - You simplify technical details for any audience, collaborate effectively across teams, and build trust through strong relationships
• Adaptable & Security-Minded - You learn quickly, embrace new technologies and processes, and consistently prioritize security in everything you do
• Culture Champion - You embody Vancity's values of innovation, accountability, and teamwork while inspiring peers to raise the bar

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You'll Earn:
This role offers a salary range of $81,200 to $122,000 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You'll Love Working Here:
A career at Vancity is more than just a job, you're joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We're the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada's Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC's 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
At Vancity we're committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We're here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

Skills Required