Job Description

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Closing date - 24th October 2022



We have an exciting opportunity for a highly organised Sales Coordinator to join our successful Open Access commercial team. This is an opportunity to learn and grow within a dynamic sales team by working collaboratively with internal teams to help the implementation of Open Access agreements, including transformative agreements. The ideal candidate will have excellent communication skills, and a passion for connecting with customers to help develop collaborative partnerships.

Responding to customer queries via outlook and Salesforce: troubleshooting situations when needed

Implementing new Open Access agreements, including internal and external communication and planning across a variety of different business models

Gathering customer data including publication data and metrics to analyse performance

Managing library and author workflows including investigating and implementing process improvements

Developing and presenting training to other team members

Hosting external customer training and communication

Sharing customer feedback with internal teams to inform system and process improvement

Generating reports to support sales managers in analysing account performance

Knowledge and Qualifications

• Confident in training and coaching others
• Experience with salesforce
• Understanding of Open Access publishing
• Excellent communication skills (both written and verbal)
• Computer literate and be a competent user of Microsoft office
• Confident working under your own initiative and prioritising your time
• Can work to deadlines effectively and able to multitask

Skills and Behaviours Desired

• Strong organisational and project management skills, ability to multi-task and prioritise work
• Demonstrate initiative and be self-starting
• Able to work as an individual or as part of a team
• Excellent written and verbal skills.
• A customer focussed mindset

Additional Information

What we offer in return:

• 25 days annual leave
• 3 additional discretionary days leave for Christmas
• 4 paid volunteering days annually
• Additional day off for your birthday
• Seasonal social and charitable events
• Training and development

You must have the right to work and live in the United Kingdom. This role is open to internal candidates in all locations across the UK. T&F has multiple options for how employees can work based on their role - be that in the office, at home or somewhere in between.

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Taylor & Francis Group an Informa Business

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis - please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site: