Job Description

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

We are looking for new talent to join us as E-Comm transforms the way we deliver 9-1-1 services to the province. In this newly created Non-Emergency Call Taker position, you will be integral in providing critical services to support the public in non-emergency police situations.

Working as part of our Operations Team, you will act as the first point of contact for non-emergency calls. Your ability to demonstrate patience and curiosity while communicating with our callers will be a critical success factor in this position. Your critical thinking skills will be put to good use as you determine the nature of calls, enter accurate and factual information into the computer aided dispatch (CAD) system, find solutions to caller requests and triage those that are non-police matters to the appropriate service and municipalities.

Key to this role is the ability to demonstrate proficiency in multi-tasking and monitoring various technologies, systems and messages, while being on the line with the caller. You will also display a high level of discretion and confidentiality with all police databases used to support first responder and emergency responses/services.

The successful candidate will display all the qualities of efficient call screening, decision-making, timely communication and effective prioritization of calls.

To be successful in this role, you will be:

• Committed to providing a customer-first experience for each call
• An ambitious person who has demonstrated abilities in a fast paced, dynamic working environment
• Comfortable taking ownership of your actions and behaviors
• Curious and always taking the initiative to improve processes
• Willing to learn and exhibit a high growth mindset
• Resourceful and responsive to internal team members and external clients
• Innovative and look for solutions when confronted with challenges

What you\'ll need:

• Education| A high school diploma or equivalent
• Experience | Previous experience working in call centre or customer service role is an asset
• Computer Skills | Must be able to type a minimum of 40 WPM during a 5-minute typing test
• Effective Communication Skills | Fluent in English both orally and in writing
• Availability | Ability to commit to full-time hours during 9 month training and assessment period

What we offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary with comprehensive extended health and dental benefits
• Generous vacation plan
• Employee Savings Plan - employer matched contributions to a savings account
• Pension - we are members of the Municipal Pension Plan, a defined benefits fund
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3-5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

Vaccination Policy:

As an integral part of British Columbia\'s emergency services, all E-Comm employees are required to be fully vaccinated as a condition of hire and ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a characteristic protected by the British Columbia Human Rights Code.

Job Details:

While applications from current employees are welcome, please be advised that the release dates of successful internal applicants will be subject to the operational requirements of their current teams.

• Job status: Regular Full-Time
• Job rate: PG 17 | $30.41 to $35.77 per hour; $60,885 - $71,614 per annum (2022 rates)
• Training rate: PG 15 | $28.07 per hour; $56,193 per annum (2022 rates)
• Hours of work: Monday to Friday, 40 hour work week; current shifts are between 7 am and 9 pm and are subject to change
• Employee Group: CUPE, Local 8911
• Department: Operations
• Location: Vancouver, BC
• Closing date for applications: Friday February 24th, 2023 at 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email .

E-Comm 9-1-1