Job Description

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We Are The Employer Brand of Choice. It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.

And our employees would agree, having selected us as a Great Place To Work through the annual survey measuring Employee attitudes at Voyago.

Here\'s a look at what makes us A Great Place To Work:
84% Agreed \xe2\x80\x9cVoyago is a physically safe place to work\xe2\x80\xa6\xe2\x80\x9d
80% Agreed \xe2\x80\x9cI can be myself at Voyago\xe2\x80\xa6\xe2\x80\x9d
81% Agreed \xe2\x80\x9cManagement has kept me well-informed\xe2\x80\xa6\xe2\x80\x9d

A Great Place To Work Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.

Help shape the future of mobility. Voyago is currently recruiting for a Supervisor, Non-Emergency Patient Transfer Services in Kitchener, Ontario.

Voyago is Ontario\'s Leading Mobility company, a subsidiary of Transdev. We\'re hiring dynamic, high achievers looking to be Difference Makers within the industry. Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.

Our employee success is built on our commitment and emphasis on training and orientation process. Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

Voyago believes in the strength of our people and remains committed to our Golden Values statement reflecting our promise of performance to our employees, customers, and communities in which we operate.

Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards. Voyago is proud to be recognized as one of Canada\'s Safest Employers and a recipient of the Excellence Award for several years.

We are People and Safety First. So come join us and help shape the future of mobility at a Great Place To Work company.

Position Overview:

Reporting directly to the Operations Manager, the Patient Transfer Supervisor is responsible for overseeing the daily operations of all Patient Transfer related operations in their region. Primarily focusing on internal logistics and co coordinating operations between the Logistics Centre, stretcher and wheelchair vehicles on the road and the external customer. This individual will work closely with Human Resources, Health & Safety and Maintenance to support operations while managing the individuals within the operation.

Primary Responsibilities

Operations

• Completes bi-weekly attendant schedule
• Ensures base cleanliness by establishing base cleaning schedule
• Completes at least 4 monthly driver ghostings as required by the Operations Manager
• Ensures proper inventory levels are maintained
• Review monthly deficiency report and schedule and conduct required training

Vehicle Maintenance

• Maintains truck maintenance schedule
• Ensures deep cleans are completed
• Completes monthly truck audits as required by Operations Manager
• Ensures all vehicles are scheduled for maintenance in accordance with the Fleet PM reports
• Ensures all vehicles are properly licensed, meet current regulations and have all required documents on board.

Reporting

• Completes reports per assessment (i.e. uniform allowances, fuel reconciliation) or as directed
• Control the use of fuel cards

Payroll

• Completes payroll input

Requirements:

The ideal candidate will possess the following qualifications that include, but are not limited to

• Proven experience within Non-Emergency Patient Transfer industry
• Minimum 1 year experience in a similar role (Management, Supervisory. Lead Hand or training experience)
• Current Advanced First Aid & CPR Certification and EFR Certification or equivalent
• Excellent, strong proven customer service experience
• Professional telephone manner and excellent verbal and written communication skills
• Time and Stress Management skills
• In-depth knowledge of Southwestern and Central Ontario
• Strong knowledge of Word, Excel, PowerPoint and Outlook applications

Benefits:

Why work for us?

• Full-time and Part time opportunities
• Employee and Family Assistance Program
• Competitive Benefit Offering
• Rewarding career with a growing company
• Great company culture
• Award Winning
• Focus on Innovation and Sustainable Environmental Initiatives
• Subsidiary of Global Transportation Provider (Transdev)

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted

Voyago