Job Description

Are you Ready?
The Lead’s mission is to take dedicated responsibility to monitor and manage the back of house and specific sales area to drive commercial success.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Store Operations Performance

• Responsible for implementing action plans to achieve individual & team results
• Build & maintain a strong commercial awareness of competitors & local markets

People

• Support Store Management in preparing One-On-One meetings for the team
• Responsible for coaching & developing team members

• Responsible for measuring performance of store team

Product

• Responsible for implementing & following all provided Collection Training & VM Guidelines
• Responsible for merchandise availability
• Responsible for maintaining overall stock management & movement in stockroom & on sales area

Customer Service & CRM

• Responsible for establishing a client centric mindset to ensure client experience
• Responsible for CRM data gathering & quality management
• Responsible for transaction, complaint & return handling

Processes & Systems

• Responsible that all company policies & procedures are followed
• Proficient utilization of business systems & latest technology
• Responsible for all operations for loss prevention

Minimum Qualifications

• Experience in a similar position where the ability to meet & exceed targets has been demonstrated
• Previous experience in coaching, training & developing team members
• Brand Knowledge & the ability to represent the brands attributes
• Commercial mindset

• Excellent communication skills at all levels
• Ability to be flexible & adaptable to the need of the business
• Experience in networking & building relationships
• Proficient utilization of business systems & latest technology
• Willingness to constantly learn & develop

• Passionate & knowledgeable about the brand
• Fluent in a second language would be an advantage (spoken & written)

Duties of Responsibilities (DOR) Back of House:

• Monitors the flow of all shipments and ensures prompt follow up with any discrepancies
• Ensure BOH area is clean, organized to ensure a smooth transition between seasons and complies to safety standards
• Perform box counts, validate against bills of lading , ensuring discrepancies, shortages or damages are reported immediately
• Consistently Control and ensure PRE standard within BOH team
• Use Refill scorecard to improve speed of BOH team

• Manage implementation and closing of Markdown / Promotion on timely manner
• Assist sales floor with product placement & stock replenishment
• Use correct Reason Codes, control, and complete mis-mates within P&P guidelines, follow correct transfer and RTV procedures
• Check PIV Report, manage negatives and implement negatives reduction plan

We thank all applicants for your interest in this position however, only those candidates that meet our qualifications will be contacted for an interview.
Retailors Sports Inc. is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
COVID-19 considerations: To keep our employees safe, we have implemented all health and safety procedures in accordance with the Ministry of Labor and Public Health guidelines and requirements.