Job Description

The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest rooms and can connect with family and friends in the welcoming Great Room just prior to experiencing the tantalizing flavors of 75 West Coast Grill!

Responsibilities

Process all guest check-ins, check-outs, room assignments and room changes according to brand standards

Process and secures all payments, cash, and related transactions with accuracy and integrity including but not limited to activate/reissue room keys, vouchers, reconciling. and so on

Verify and adjust billing for guests as needed

Tracks room revenues, occupancy percentages, and other front office statistics

Prepares a summary of cash, check, and credit card activities.

Operate telephone switchboard station when required

Run and check daily reports, contingency lists and credit card authorization reports

Supply guest with directions and information

Answer and process all guest calls, requests, questions and concerns; follow up to ensure each has been met/exceeded to guest's satisfaction

Arrange transportation for guests/visitors

Supports the team as needed

Other tasks as assigned by manager

Qualifications

1+ years previous experience working as a front desk agent or in a similar role

Long term ability to work overnight shifts specifically during the week, stat holidays, and weekends as needed, which may also include occasional day shifts

Must have excellent communication, professionalism, and interpersonal skills

Trustworthy individual capable of working with minimal supervision

Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha)

Must display a high level of initiative; with a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently

Must work well under pressure and be detail oriented

The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process.

Job Type: Full-time

Pay: $25.00-$28.00 per hour

Benefits:

Company events Dental care Discounted or free food Extended health care Life insurance On-site gym On-site parking Paid time off RRSP match Tuition reimbursement Vision care
Ability to commute/relocate:

Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to commit to overnight/graveyard shifts without compromise?
Work Location: In person