Job Description

Overview

We are seeking a friendly, professional Night Auditor / Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual or multilingual abilities are highly valued to assist diverse guest needs and enhance guest experience.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently Provide excellent customer service by addressing guest needs promptly and professionally Maintain accurate records of guest information and reservations using hotel management software Offer guest services such as concierge assistance, directions, and local recommendations Handle guest complaints or concerns with tact and professionalism to ensure satisfaction Ensure the front desk area remains organized, clean, and welcoming at all times Collaborate with housekeeping and maintenance teams to ensure smooth operations Uphold hotel policies and procedures to ensure safety and security for all guests

Accounting & Financial Reconciliation (Night Audit):

Run the daily night audit function using the hotel's PMS. Post and balance all room charges, taxes, food & beverage, and other guest transactions. Reconcile daily financial records, verify credit card settlements, and balance the front desk till. Investigate and resolve any discrepancies in accounts. Prepare and distribute accurate daily reports (revenue, occupancy, etc.) for management.

Administrative & Reporting:

Prepare various reports for different hotel departments (Housekeeping, owners, management etc.). Maintain guest records and ensure accuracy in guest profiles. Follow all established audit, security, and emergency procedures. Complete end-of-shift duties, including workstation organization and preparing for the day shift. Post and balance all room charges, taxes, food & beverage, and other guest transactions. Reconcile daily financial records, verify credit card settlements, and balance the front desk till. Investigate and resolve any discrepancies in accounts. Prepare and distribute accurate daily reports (revenue, occupancy, etc.) for management.

Experience

Previous experience in front desk or customer service roles within the hospitality industry is preferred, especially hotel experience Strong phone etiquette skills with experience managing multi-line phone systems Excellent communication skills, including bilingual or multilingual abilities, are a plus Demonstrated ability to provide outstanding guest services in a fast-paced environment Knowledge of hospitality standards and procedures is advantageous Ability to handle multiple tasks simultaneously while maintaining professionalism and composure
Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 32 - 40 per week

Benefits:

On-site parking
Work Location: In person