Job Description

THE ROLE:

Night Auditor is responsible for the reconciliation and completion of all daily transactions. Along with the accounting functions of the role, the Night Auditor also provides guest services to guests during the overnight hours, handling and helping to resolve issues as they arise.

ACTIVITIES:

The duties and responsibilities of the Night Auditor include, but are not limited to the following:

Consistently provides exceptional customer service by exceeding guest expectations. Register guests into their guest rooms as per reservations, check out guests, and settle accounts; collect and verify payments - cash, debit, and credit, and maintain a float. Verify and balance daily charges for all departments to customer folios, master accounts, and house; accounts; make corrections as needed to ensure required documentation is obtained. Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. Audit all income postings and charges. Record and balance staff and house charges. Prepare and transmit credit card deposits. Process city ledger work to accounting. Run accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required. Takes ownership of all guest complaints, and rectify the complaint quickly and efficiently; Communicates information regarding Guests' needs to other Team Members and Departments. Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions. Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Previous front office or accounting experience required Proficient with Microsoft Word, Excel, and network systems Strong data entry, analytical, and communications skills Ability to recognize and correct guest service issues in a courteous and professional manner Proven ability to be organized, multi-task, and prioritize; ability to work within deadlines Completion of High School, GED, or equivalent Ability to work flexible shifts (weekday or weekend overnights)
Hampton Inn by Hilton Port Hope Cobourg is managed by InnVest Hotels on behalf of a third-party owner.

THE COMPANY:

With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit https://innvesthotels.com/

InnVest is an inclusive employer. As part of InnVest's commitment to accessibility, we will ensure equality by providing a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Any special accommodation needs required in order to allow applicants to participate in the recruitment process to their full potential can be arranged in advance by contacting InnVest to arrange practical and appropriate accommodation. We appreciate all applications, however, only those applicants selected for an interview will be contacted

Job Type: Part-time

Location:

Port Hope, ON (preferred)
Work Location: In person