Job Description

Job Overview

We are seeking a friendly and professional Night Auditor to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

Greet and welcome guests upon arrival, ensuring a positive first impression. Manage check-in and check-out processes efficiently, handling reservations and room assignments. Provide information about hotel services, local attractions, and answer any guest inquiries. Handle guest complaints or issues with professionalism and empathy, striving for resolution. Maintain accurate records of guest information and transactions using hotel management software. Operate phone systems to assist with incoming calls, taking messages when necessary. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies and procedures while maintaining a clean and organized front desk area. End of the day Balancing Any other task that is required for smooth operation.

Skills

Strong background in hospitality or hotel operations is preferred. Excellent customer service skills with a focus on guest satisfaction. Proficiency in front desk operations and familiarity with hotel management software is beneficial. Multilingual or bilingual capabilities are a plus for effective communication with diverse guests. Strong phone etiquette and experience using phone systems to manage calls effectively. Ability to work well under pressure while maintaining professionalism in all interactions. Attention to detail and strong organizational skills to manage multiple tasks simultaneously.
Join our team as a Night Auditor where you can make a difference in the guest experience every day!

Job Type: Part-time

Pay: $19.09-$19.54 per hour

Benefits:

On-site parking Paid time off
Schedule:

Night shift
Work Location: In person

Application deadline: 2025-05-30
Expected start date: 2025-05-30