Job Description

The list below is just a guideline of the responsibilities

Work with all team members in a professional and courteous manner. Be a proactive member of team by supporting others, offering suggestions and taking initiative ownership of actions. Participate in Hotel directed training and development programs. Comply with and exceed Brand Service Standards - Hilton's "CRM", "Ultimate Service, and "My Way". Know and understand the products and services offered by the Company and Hotel. Maintain personal appearance and hygiene in accordance with Company policies. Full uniform and name badge to be worn at all times. Telephone to be answered within 3 rings or an apology offered for the delay. Create a sense of recognition by using guest's name, when known, in a natural and discreet manner. Acknowledging guests presence by eye contact, even when passing. Greet guest with a smile and speak clearly in a friendly manner. Ensure each registered guest completes a registration card and confirm method of payment prior to issuing guestroom keys. Ensure any guest messages or faxes are accurately logged and forwarded to the correct guest. Assist in completion of shift checklist; ensure that all routine processes are complete. Correct any inaccuracies and discrepancies on any guest accounts or profiles. Ensure all checkouts and due-outs are processed. Comply with all hotel marketing and loyalty promotions and programs. Handle reservation inquiries following the "Magic Formula" of handling reservation calls. Deliver consistently outstanding service and create Hilton Moments. Guest complaints will be handled promptly and professionally by speaking in an attentive, natural, and courteous manner, and in a clear voice. Report guest concerns or comments to the Front Desk Supervisor/Front Office Manager. Post any charges or refunds to guest accounts. Adhere to cash handling and currency exchange policies. Be aware of room inventory by maximizing reservation revenue. Ensure that hotel pantry is fully stocked at all times. Promote the hotel restaurant, banquet facility and other services offered by the hotel. Maintaining a neat and tidy front office area. Read all memos pertinent to the efficient operation of the Front Office/Hotel. Correct rate discrepancy/market code report. Records and reconciles room, telephone and other revenue on guest folios. Balance all Cashiers (GSA) posting made for the day. Completes all the Night Audit Procedure (posting room/tax, delivering of check-out folios and newspaper, filing of registration card and checks/audit for the day and others.) Provides security for guests and property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card verification procedures, and reporting and complying with specified security/safety regulations. Printing of reports for the General Manager and the Front Office Manager. Data entry of the hotel Flash Report and ensure that it was sent out to the Department Heads and others.

OTHER

Carry out all duties in accordance with the Ontario Occupational Health and Safety Act.*
Properly use and/or wear the required personal protective equipment. Properly operate any equipment or work-related item and work in a way that will not endanger you or others. Report immediately to the Manager any safety hazard including broken or defective equipment and any violations of Company safety procedures and/or the law. Report and seek treatment immediately for all accidents or injuries no matter how minor they may seem. Follow safe storage and handling procedure in accordance with the Workplace Hazardous Materials Information System(WHIMS) Have a thorough knowledge of all fire and safety procedures and equipment (fire extinguishers) in the event a situation occurs. Perform all other duties as requested by Management. Comply with all Hotel policies and procedures.
Job Types: Full-time, Part-time

Pay: $18.38-$22.05 per hour

Benefits:

On-site parking Paid time off Store discount
Work Location: In person

Application deadline: 2025-09-20
Expected start date: 2025-08-29