Job Description

Objective:

To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel.
Duties and Responsibilities:

Ensures the proper completion of all front desk duties and check list Increases occupancy and the average rate while maintaining a high quality of services. Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager and Assistant General Manager Registers, processes, and greets customer promptly, welcoming him/her to the hotel Arranges for special services requested by the customer Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements. Minimizes loss of revenue by adhering to all established credit and inventory controls. Insures all customers establish credit upon check-in Monitors customer accounts to insure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information. Improves timeliness of cash flow by adhering to established credit and inventory controls. Verifies all information on reservations check-in; name, address, method of payment, etc. Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
Education & Qualifications:

Front office computer knowledge Flexible and energetic with the ability to work under pressure Excellent communication skills
Job Types: Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: 16 - 40 per week

Benefits:

Discounted or free food On-site parking
Work Location: In person